Emily Robinson
Boise,ID
Summary
Resourceful Assistant Director of Education and Esthetician, known for high productivity and efficient task completion. Skilled in managing educational and training programs and aligning them with organizational goals. Background includes improving student engagement and collaborating with faculty to deliver high-quality academic services. Previous work has positively impacted student achievement through innovative teaching methods and effective program management. Looking for an environment that values a passion for education in the esthetics industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Director of Education
Oliver Finley Academy
Boise, ID
07.2021 - Current
- Hired as the evening basics instructor, and promoted to Assistant Director of Education in March of 2022.
- Recruited, hired and trained primary and supplemental teaching staff.
- Developed, implemented and evaluated school policies and procedures.
- Developed positive relationships with school students, teachers, and the local community, promoting an atmosphere of respect amongst students and staff through open communication and teamwork.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives to develop and improve curriculum, and establish programs, lessons, and student activities.
- Provided instructional leadership to faculty and staff in the areas of curriculum development, assessment practices and professional growth activities.
- Monitored student academic performance data in order to identify trends or areas of need that require additional resources or support.
- Met and listened to student concerns to encourage, guide, and assist, resulting in improved academics.
- Utilized multimedia technologies, such as audio-visual equipment, computers, or video projectors, when teaching classes and employed a variety of teaching styles to respond to the needs of diverse learners.
- Counseled struggling students regarding educational issues, such as study habits or academic goals, and created academic plans to help them reach their goals.
Owner & Operator / Esthetician & Massage Therapist
Face to Face Skincare and Massage
San Luis Obispo, CA
08.2012 - 07.2020
- Managed daily operations of business, including hiring and training staff.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration
- Identified new opportunities for growth, expansion, and diversification, partnering with local businesses to expand and share resources.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Hosted special client events to boost brand awareness and increase community engagement.
- Maintained relationships with existing clients by providing superior customer service.
- Delegated work to staff, setting priorities and goals, and providing direction and guidance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided skin care consultations and treatments to clients, such as facials, chemical peels, waxing, microdermabrasion, laser hair removal, and body wraps.
- Performed administrative duties including scheduling appointments, maintaining client records, ordering supplies and equipment, processing payments and responding to customer inquiries.
- Maintained a clean and professional work environment by adhering to all safety protocols and regulations.
- Educated clients on at-home skincare routines to extend the results of their in-office treatments.
- Conducted product knowledge sessions for staff members regarding new products or services being introduced into the spa and salon menu.
- Analyzed sales trends and made recommendations for changes in product lines or services offered.
- Established relationships with local businesses or organizations to increase referrals.
- Identified potential areas of improvement within the spa and salon operations.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Supported profitability by upselling products and services and processing sales.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Assisted in training and developing new estheticians on proper techniques, protocols and product knowledge.
- Conducted follow-up calls to ensure client satisfaction after service was rendered.
- Developed marketing materials such as flyers, brochures and other promotional items for the spa's services.
- Created social media campaigns to promote the spa's services and attract new customers.
- Maintained detailed records of customer visits in order to track progress over time.
- Identified potential areas of improvement within the spa's operations processes in order to maximize efficiency.
- Collaborated with other team members to provide exceptional customer service experiences.
- Participated in continuing education courses to stay up-to-date on best practices within the industry.
- Actively pursued opportunities for cross-selling additional services or products based on individual client needs.
- Responded promptly to customer inquiries via email or telephone.
- Analyzed feedback from clients regarding their experience in order to identify areas for improvement in terms of service delivery or customer relations.
Education
500-Hour Massage Therapy Program - Massage Therapy
California Holistic Institute
San Luis Obispo, CA08-2016
600-Hour Esthetics Program - Esthetics
Designs School of Cosmetology
Paso Robles, CA07-2012
250-Hour Massage Program - Massage Therapy
McKinnon Body Therapy Center
Oakland, CA08-2001
Bachelor of Arts - Liberal Studies: Physical Science
San Francisco State University
San Francisco, CA12-2000
Skills
- Solution-Focused for Effective Communication and Conflict Resolution
- Team Collaboration and Leadership
- Public Speaking
- Classroom Management, Student Relations and Academic Advising
- Computer Proficiency
- LED light therapy
- Microcurrent Therapy
- Hifu
- Hair Removal
- Collagen Induction Therapy
- Acne Treatments
- Oxygen Treatments
- Chemical facial peels
- Advanced facials specialist
- Consultative sales strategies and retails sales
- Classroom Management
- Student Relations and Academic Advising
- Computer Proficiency
- Decision-Making
- Adaptability and Flexibility
Certification
- Esthetician Instructor License # ESI281767
- Certified Dermalogica Expert
- Certified in Hale & Hush Products and Protocols
- Certified in Lira Clinical Products and Protocols
Timeline
Assistant Director of Education
Oliver Finley Academy
07.2021 - Current
Owner & Operator / Esthetician & Massage Therapist
Face to Face Skincare and Massage
08.2012 - 07.2020
- Esthetician Instructor License # ESI281767
- Certified Dermalogica Expert
- Certified in Hale & Hush Products and Protocols
- Certified in Lira Clinical Products and Protocols
500-Hour Massage Therapy Program - Massage Therapy
California Holistic Institute
600-Hour Esthetics Program - Esthetics
Designs School of Cosmetology
250-Hour Massage Program - Massage Therapy
McKinnon Body Therapy Center
Bachelor of Arts - Liberal Studies: Physical Science
San Francisco State University
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