Emily robinson
Old Forge
Summary
Dedicated customer service professional with proven problem resolution and communication skills. Committed to enhancing customer satisfaction and building lasting relationships.
Overview
4
4
years of professional experience
Work History
Marina Staff Member
Palmers Point
Inlet, NY
07.2026 - Current
- Oversaw team workflows during peak seasons, maintaining high service standards under pressure.
- Provided customer support, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Promoted excellent customer relations through courteous interactions both on-the-phone and face-to-face conversations.
Customer Service Representative
Naked Moose
Old Forge, NY
07.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Maintained comprehensive knowledge of products to assist customers in making informed decisions.
- Trained new team members on customer service protocols and best practices for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Restaurant Busser
Tony Harpers
Old Forge, NY
09.2025 - 07.2026
- Cleaned and organized dining areas to enhance guest experience and maintain restaurant standards.
- Assisted servers by promptly clearing tables and resetting for new guests, ensuring efficient service flow.
- Collaborated with kitchen staff to manage dishware and utensils, supporting timely meal delivery.
- Monitored inventory levels of tableware and supplies, facilitating restocking as needed to avoid shortages.
Education
High School Diploma -
Town of Webb
Old Forge, NY06.2026
Skills
- Boat handling
- Cleaning duties
- Fueling procedures
- Customer relations
- Problem resolution
- Relationship building
- Customer service
Timeline
Marina Staff Member
Palmers Point
07.2026 - Current
Restaurant Busser
Tony Harpers
09.2025 - 07.2026
Customer Service Representative
Naked Moose
07.2022 - Current
High School Diploma -
Town of Webb