Nicklaus Stoddard
Seeking Opportunity
Fort Myers,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Marina Dock Hand
Suntex Marinas
11.2017 - 06.2020
- Confirmed excellent customer service by quickly resolving customer concerns.
- Followed safety protocols while working, avoiding accidents and injuries.
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
- Supported marina maintenance tasks for a clean and well-organized environment.
- Managed import and export of the facilities marine fuel.
Food Service Cashier
JB's Seafood Market
06.2021 - 08.2021
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Retail Sales Associate
Boaters Republic
06.2022 - 08.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
Customer Service Representative
Florida Gulf Coast University
06.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained to respond to medical emergencies within the facility
Education
High School Diploma -
Lakewood Highschool
St. Petersburg, FL 08.2016 - 05.2020
Skills
Customer Service
Problem-solving abilities
Money handling abilities
Boat handling
Boat Launching
Fueling Operations
Multitasking Abilities
Timeline
Customer Service Representative
Florida Gulf Coast University
06.2023 - 05.2024
Retail Sales Associate
Boaters Republic
06.2022 - 08.2022
Food Service Cashier
JB's Seafood Market
06.2021 - 08.2021
Marina Dock Hand
Suntex Marinas
11.2017 - 06.2020
High School Diploma -
Lakewood Highschool
08.2016 - 05.2020
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