Emily Rocha
San Antonio,Texas
Summary
Certified Medical Assistant dedicated to enhancing patient satisfaction through effective communication and efficient patient scheduling. Proficient in managing electronic health records and supporting care coordination to streamline operations and improve patient outcomes.
Overview
11
11
years of professional experience
Work History
medical assistant
First steps pediatric
San Antonio, USA
10.2022 - Current
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Supported administrative staff by processing payments.
- Managed patient records using electronic health record systems.
- Coordinated appointment scheduling for patients and follow-ups.
- Administered immunizations and conducted routine screenings.
- Maintained cleanliness and organization in examination rooms.
- Supported staff with administrative tasks and patient flow management.
- Communicated effectively with children and parents to ensure comfort.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
Admin/ MA
Alamo Health Institute
San Antonio, USA
01.2021 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Documented customer interactions accurately in the CRM system.
- Reviewed patient insurance information for accuracy and completeness.
- Coordinated communication between claimants, adjusters, and medical providers.
Medical Assistance
Community Family Medicine
San Antonio, USA
09.2019 - 12.2019
- Externship site: EKGs
- Communicated effectively with clients to confirm, reschedule, or cancel appointments.
- Managed patient records and ensured accurate data entry in electronic systems.
- Completed day-to-day duties accurately and efficiently.
- Collected blood samples using various techniques and equipment.
- Responded to customer inquiries via phone and email, ensuring timely resolutions.
2 year old class
Kids World DayCare
San Antonio, USA
10.2017 - 06.2019
- Teaching a class of 2 year olds colors and numbers.
- Doing crafts with them.
- Changing diapers & potty training.
academic aid
Boys & Girls Club of San Antonio
San Antonio, USA
08.2015 - 09.2017
- After school program helping children with their homework
- Cleaning after children from pre-k to 5th grade.
Education
Medical Assistant School -
The College Of HealthCare Professions
10-2019
High School Education -
Sidney Lanier High School
08-2015
Skills
- Prescription processing
- Excellent communication
- Remote work proficiency
- Electronic health records
- Patient scheduling
- Vital sign assessment
- Immunization administration
- Medical coding
- Customer relationship management
- Insurance verification
- Data entry accuracy
- Appointment coordination
- Problem solving
- Attention to detail
- Customer relationship management (CRM)
- Payment collection
- Appointment reminders
- EMR / EHR
- Customer service
- Organizational skills
Languages
- English
Timeline
medical assistant
First steps pediatric
10.2022 - Current
Admin/ MA
Alamo Health Institute
01.2021 - 10.2022
Medical Assistance
Community Family Medicine
09.2019 - 12.2019
2 year old class
Kids World DayCare
10.2017 - 06.2019
academic aid
Boys & Girls Club of San Antonio
08.2015 - 09.2017
Medical Assistant School -
The College Of HealthCare Professions
High School Education -
Sidney Lanier High School