Emily Rodriguez
Lafayette,IN
Summary
Detail-oriented and equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Returns Lead
Peepers by Peeperspec
Michigan City, IN
09.2018 - 11.2023
- Created daily tasks for Returns Team ensuring efficient productivity.
- Reviewed and processed all customer returns in accordance with company policies.
- Ensured accurate data entry and bookkeeping of all refunds and credits.
- Provided guidance to staff members on proper procedures for handling returns.
- Investigated discrepancies related to customer refunds and credits.
- Organized and tracked returned product inventory, ensuring accuracy of all documentation.
- Managed communications with vendors regarding defective products being returned.
- Modified existing software systems to enhance performance and add new features.
Call Center Representative
Lee Enterprises
Munster, IN
01.2017 - 03.2018
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
Custodian
Complete Cleaning Services, Inc
Michigan City, IN
12.2015 - 12.2016
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Kept business entrances clean, tidy and professional in appearance.
Education
High School Diploma -
Chesterton Senior High School
Chesterton, IN05-2011
Skills
- Data Documentation
- Workflow Planning
- Quality Control
- Records Management
References
References available upon request.
Timeline
Returns Lead
Peepers by Peeperspec
09.2018 - 11.2023
Call Center Representative
Lee Enterprises
01.2017 - 03.2018
Custodian
Complete Cleaning Services, Inc
12.2015 - 12.2016
High School Diploma -
Chesterton Senior High School
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