Summary
Overview
Work History
Education
Skills
Timeline
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Emily Rodriguez

Mount Olive,NJ

Summary

Fast learning hard worker with 3-5 years experience in cash handling, customer service and computer skills. Im a dedicated fast worker who enjoys working with other and clients to ensure they receive the ultimate experience!

Overview

5
5
years of professional experience

Work History

Phone Operator

Metro Message Center
06.2019 - Current
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries
  • Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers
  • Installed software applications to track customer calls and enable improved insight
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations

Shift Leader

QuickChek
08.2022 - 10.2023
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process
  • Educated staff on organizational mission and goals to help employees achieve success

School Nanny

International Children's Academy
04.2019 - 03.2021
  • Built positive and nurturing environments to support child social and emotional growth
  • Played games, worked on puzzles, and read books to young children
  • Coordinated afterschool programs or enrichment opportunities to enhance the social experiences of each child

Cashier

ShopRite
12.2018 - 04.2019
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts


Education

High School Diploma -

Mount Olive High School
Flanders, NJ
06.2021

Skills

  • Attention to Detail
  • Telephone Etiquette
  • Team Collaboration
  • Social Perceptiveness
  • Typing Skills
  • Greeting customers
  • Data Entry
  • Active Listening
  • Customer Support
  • Customer Service
  • Office Administration
  • Critical Thinking
  • Front Desk Management
  • Flexible Schedule
  • Customer Needs Assessment
  • Recruitment and hiring
  • Willing to Learn
  • Drawer balancing
  • Till Counting
  • Employee Training
  • Cash register systems
  • Cash Handling
  • Credits and Refunds
  • Cleaning and sanitizing
  • Refund handling

Timeline

Shift Leader

QuickChek
08.2022 - 10.2023

Phone Operator

Metro Message Center
06.2019 - Current

School Nanny

International Children's Academy
04.2019 - 03.2021

Cashier

ShopRite
12.2018 - 04.2019

High School Diploma -

Mount Olive High School

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Emily Rodriguez