Danielle Bellamy
Canton
Summary
Dedicated and results-driven professional with a strong background in customer service, sales, and multitasking, complemented by exceptional time management skills. Proficient in utilizing advanced computer systems and managing multi-line call operations to enhance productivity and streamline communication. Committed to delivering outstanding customer experiences that ensure satisfaction and loyalty. Eager to leverage skills in a dynamic environment that values excellence in service.
Overview
10
10
years of professional experience
Work History
Phone Operator
Partners In Internal Medicine
03.2025 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Managed over 100 phone calls per day.
- Maintained accurate directory of all personnel and phone extensions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Family Service Counselor / Sales Counselor
EverStory Partners
11.2023 - 12.2024
- Assisted clients with selection of burial caskets, grave markers and service options.
- Developed and implemented strategies to increase sales.
- Provided customers with information on product prices, availability, and features.
- Assisted customers in completing paperwork for purchases.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Generated advertising brochure for vendor use.
- Stayed current on company offerings and industry trends.
Sales Associate
La-Z-Boy Home Furnishings & Decor
12.2022 - 11.2023
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Sales Associate
Hands of Time Estate Sales
02.2022 - 11.2022
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server / To-Go Specialist
Chili's Bar and Grill
10.2015 - 11.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
Education
High School Diploma -
Canton High School
Canton, MI06-2013
Skills
- Sales expertise
- Sales
- Data Entry
- Attention to Detail
- Work Planning and Prioritization
- Exceptional customer service
- Computer Skills
- Appointment confirmation
- Strong interpersonal skills
- Call distribution
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Timeline
Phone Operator
Partners In Internal Medicine
03.2025 - Current
Family Service Counselor / Sales Counselor
EverStory Partners
11.2023 - 12.2024
Sales Associate
La-Z-Boy Home Furnishings & Decor
12.2022 - 11.2023
Sales Associate
Hands of Time Estate Sales
02.2022 - 11.2022
Server / To-Go Specialist
Chili's Bar and Grill
10.2015 - 11.2021
High School Diploma -
Canton High School