Patricia Pinesett
Tucson,AZ
Summary
Phone Operator with expertise in meeting needs of customers with professionalism and courtesy. Upbeat when answering numerous calls quickly, offering important company information and transferring customers. Highly adaptable when tackling various needs of customers via phone and face-to-face.
Overview
19
19
years of professional experience
Work History
Phone Operator
Call24
Tucson, Az
05.2020 - Current
- Taking calls from different business, taking messages and delivering to appropriate method did this remote for 3 years
Server/ Hostess
Dennys
Tucson, Az
04.2018 - 04.2019
- Greeting and seating guests
- Taking and delivering orders
- Cleaning up my section
Customer Service Representative
Afni
Tucson, AZ
06.2016 - 08.2016
- Taking calls and giving service that the customer needed
- Such as Making payment or troubleshooting ordering new devices
Desk Clerk
Holiday Inn Express
Lordsburg, Nm
05.2006 - 02.2011
- Checking guests in and out, answering phones, making sure guests were taken care of
- Doing audit
- Cleaning rooms when short handed
Education
Pima Adult Education
07.2017
Skills
- Fast learner, great with people, great with computers Have done volunteer work in an apartment complex officeusing and answering phones
- Appointment confirmation
- Accurate message transcription
- Call distribution
- Information assistance
- Call transferring
- Strong interpersonal skills
- Call handling
- Language proficiency
- Administrative tasks
- Records management
- Communication channel monitoring
- Building rapport
- Interpreting support
- Call follow-up
- Greeting customers
- Switchboard management
- Telephone reception
- Search directories
- Company directory
- Conference call setup
- Emergency call support
- Script adherence
- Relay hearing-impaired calls
- Typing skills
- Recordkeeping
- Call transfers
- Call reception
- Switchboard operation
- Telecommunications
- Follow-up skills
- Schedule coordination
- Message distribution
- Clerical support
- Tech support collaboration
- Scheduling
- Account updating
- Complaint resolution
- Sales expertise
- Schedule mastery
- Banking operations support
- Information security
- Tracking complaints
- Spreadsheets
- Materials transport
- Skype
- Refund management
- Problem resolution
- Microsoft Office Suite
- Call center procedures
- Prioritization
- Warehousing functions
- Hospitality and accommodation
- Filing
- Microsoft PowerPoint
- Product and service solutions
- Team collaboration
- 10-key
- Executive management support
- Stock management
- Conflict mediation
- Call center experience
- Customer consulting
- Microsoft Excel
- Product knowledge
- Research
- Live chat support
- System implementation
- New teller training
- Opening and closing accounts
- Key holder experience
- Order processing
- Member account management
- Researching
- Senior leadership support
- Merchandise upselling
- Office equipment proficiency
- [Software] CRM system proficiency
- Call escalation
- Multi-line phone talent
- Typing proficiency
- Record preparation
- Brand representation
- High-energy attitude
- Punctuality and reliability
- International sales support
- Credit card payment processing
- Call triaging
- Key stakeholder relationship building
- Retail sales customer service
- Stress management
- Report creation
- Recordkeeping strengths
Timeline
Phone Operator
Call24
05.2020 - Current
Server/ Hostess
Dennys
04.2018 - 04.2019
Customer Service Representative
Afni
06.2016 - 08.2016
Desk Clerk
Holiday Inn Express
05.2006 - 02.2011
Pima Adult Education