DANIELLE JACKSON
Washington,DC
Summary
Accomplished Master Aesthetician and Senior Laser Technician with a proven track record showcasing exceptional customer retention and satisfaction through advanced laser procedures and empathetic client care. Employs strong work ethic and outstanding communication skills, consistently enhancing patient outcomes and clinic reputation. Results-driven by proven ability to establish great rapport with clients. Reliable with an extensive track record in demanding sales and account management environments. Passionate and skilled in diverse facial treatments such as non-ablative skin resurfacing, skin tightening, body contouring, microblading, tattoo removal, and IPL Photofacial.
Overview
12
12
years of professional experience
Work History
Master Aesthetician/Senior Laser Technician
Metroderm DC - Integrated Dermatology
06.2021 - Current
- Licensed Senior Laser Technician and only technician in office.
- Demonstrates expertise in laser procedures, resulting in satisfied patients.
- Assists in surgical procedures with doctors.
- Increasing repeat business through exceptional customer service and follow-up appointments.
- Achieves high levels of client retention by building rapport and addressing individual concerns with empathy and professionalism.
- Continuously updating knowledge of industry trends and advancements through ongoing professional development courses.
- Participates in marketing efforts such as creating promotional materials to attract new clients.
- In charge of inventory management by tracking products used during treatments and replenishing stock as needed.
- Creating repeat business by developing long-term relationships with regular customers.
Medical Esthetician
Azul Medspa West & Envy Aesthetic Center
02.2020 - 04.2021
- Senior Laser Technician
- Designated microblading technician
- Assisted doctor by filming surgical procedures
- Developed treatment plans for patients after surgical procedures
- Conducted private, as well as assisted doctor, with patient consultations
Contracted Clinical Trainer
Cynosure, Inc
04.2017 - 10.2017
- Taught laser safety
- Reviewed clinical reference guides
- Trained offices how to perform laser treatments appropriately
- Supervised laser treatments being performed during training's
- Assisted with AMPS portal
- Ensured that each office was well knowledge and comfortable to perform treatments safe and effectively before training was complete.
Medical Esthetician
El Paso Cosmetic Surgery
03.2017 - 10.2017
- Conducted private client consultations
- Designated microblading technician for office
- Charted in paper files and Nextech EMR system
- Educated clients on skin care procedures and products
- Maintained rigorous standards of sanitation and sterilization as directed by law and the medical spa's policies and procedures
- Vastly improved appearance of clients' skin and body treatments through non-surgical processes
- Assisted medical spa in activities such as staff meetings, promotions and housekeeping duties.
Spa Manager/LE
Eye Spa & Skin Laser Center
01.2016 - 03.2017
- Spa Manager
- Created floor plan layout and assisted in design of the office
- Assisted in creating company logo and color scheme
- Created all treatment consents
- Came up with the treatments performed and price list
- Setup companies appointment database system
- Responsible for ordering furniture in the office and all supplies
- Created company's website
- Designed company cards and name badges
- Wrote the scripts/voice-overs for company commercials
- The only licensed esthetician, able to perform services in the office for the first year
- Client consultations
- Hosted and planned events
- Performed live demos
- Opening and closing of office
- Training other employees and doctor
LE, Laser Technician
American Laser Medspa
07.2015 - 01.2016
- Answered incoming calls
- Scheduled appointments
- Sold treatment packages
- Conducted private client consultations.
- Assisted in spa activities such as staff meetings, promotions and housekeeping duties.
- Performed laser hair removal procedures, micro-needling, and ultrasonic facial treatments.
- Successfully meet monthly sale goals.
Office Manager
Dermani Medspa
04.2014 - 10.2014
- Open and closed office.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Took inventory.
- Maintained spa appearance and cleanliness.
- Educated clients on skin care procedures and products.
- Sold memberships and products.
- Trained new staff on the range of spa services offered.
- Received Laser Hair Removal training and IPL Photofacial training.
- Latisse training
Esthetician Student
Elaine Sterling Institute
08.2013 - 09.2014
- After 250 credited hours, was able to work on clients in the spa
- Learned new techniques.
- Educated clients on skin care products and encouraged service upgrades.
- Improved appearance of clients' skin through non-surgical procedures.
- Offered skin rejuvenation and cellulite reduction therapy services to clients.
- Maintained the standard sanitation and sterilization as directed by law and the spa's policies and procedures.
- Pursued continuing education to learn new advances in skin condition treatments.
Front Desk/ Office Manager
Creative Skin Care
04.2013 - 11.2013
- Opened and closed office
- Scheduled appointments
- Answered phones
- Cleaned treatment rooms
- Recommended and sold treatments.
Education
Psychology
Xavier University of Louisiana
New Orleans, LAEsthetics - LE
Elaine Sterling Institute of Esthetics
Sandy Springs, GA2014
High School Diploma - undefined
Brookwood High School
Snellville, GA2008
Skills
- Experience working with Genbook, Mindbody, Nextech, Patient Pad, Orchid Spa Software and other EMR softwares
- Prides self in great work ethic, reliability, and strong desire to achieve
- Great at accommodating clients and working with other team members
- Answering multi-line phones
- Checking people in and out of services
- Self-motivated & fast learner
- Customer service
- Strong communication skills
- Sharp problem solver
- Experience in high paced environments
- Attention to detail
- Multitasking skills
- Sales
- Acne Treatments
- Coolpeel
- Coolsculpting
- Chemical Peels
- Cutera Excel & Xeo
- Dermaplaning
- EmSculpt
- European Facials and Décolleté Massage
- Galvanic Radio Frequency
- High Frequency
- Hydrafacial
- Icon Palomar
- IPL Photofacial
- Laser Hair Removal
- LED Light Therapy
- Microblading
- Microcurrent
- Microdermabrasion (Diamond and Crystal)
- Microneedling (Skin Pen & Secret RF)
- Miradry
- Pellefirm
- Pelleve
- PicoSure
- SculpSure
- Tattoo Removal
- Virtue RF
References
*Upon Request
Timeline
Master Aesthetician/Senior Laser Technician
Metroderm DC - Integrated Dermatology
06.2021 - Current
Medical Esthetician
Azul Medspa West & Envy Aesthetic Center
02.2020 - 04.2021
Contracted Clinical Trainer
Cynosure, Inc
04.2017 - 10.2017
Medical Esthetician
El Paso Cosmetic Surgery
03.2017 - 10.2017
Spa Manager/LE
Eye Spa & Skin Laser Center
01.2016 - 03.2017
LE, Laser Technician
American Laser Medspa
07.2015 - 01.2016
Office Manager
Dermani Medspa
04.2014 - 10.2014
Esthetician Student
Elaine Sterling Institute
08.2013 - 09.2014
Front Desk/ Office Manager
Creative Skin Care
04.2013 - 11.2013
Psychology
Xavier University of Louisiana
Esthetics - LE
Elaine Sterling Institute of Esthetics
High School Diploma - undefined
Brookwood High School
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