Kimberly Wilcox
Summary
Accomplished Lead Esthetician with expertise in spa operations and staff supervision. Delivers exceptional skin care treatments and client consultations while upholding rigorous cleanliness standards. Trains personnel and enhances customer satisfaction, driving business growth and operational efficiency.
Overview
27
27
years of professional experience
12
12
years of post-secondary education
Work History
Lead Aesthetician/Certified Laser Technician
Phoenix Skin Surgical Medical
Phoenix
06.2018 - Current
- Performed laser treatments for various skin conditions and cosmetic procedures.
- Operated advanced laser equipment following safety protocols and guidelines.
- Adhered to safety standards related to the use of lasers in accordance with state regulations.
- Developed customized treatment plans based on patient skin assessments.
- Designed customized facial and body treatments meeting individual client needs.
- Recommended home care regimen for desired results.
- Assessed client needs and recommended skin care and anti-aging products.
- Collaborated with medical staff to enhance patient experience and outcomes.
- Educated patients on treatment options and post-care instructions.
- Led a team of estheticians in delivering advanced skincare treatments.
- Trained staff on new esthetic techniques and product applications.
- Provided excellent customer service and skincare treatments to clients.
- Scheduled patient consultations and treatments using medical software.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Set up patient rooms and sterilized equipment.
- Learned new techniques and complete chemical peel processes.
- Implemented pricing strategies for services provided at the spa and salon.
- Reviewed medical histories of clients prior to providing any treatments or services.
Business Development Executive
Sigma Contracting, Inc
Phoenix
07.1999 - 07.2024
- Developed new business strategies to expand market presence and client base.
- Cultivated relationships with clients to ensure ongoing support and satisfaction.
- Conducted market research to identify potential growth opportunities and trends.
- Collaborated with teams to create proposals and presentations for prospective clients.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Negotiated contracts with clients for new business development initiatives.
- Participated in trade shows, conferences, and other events to promote company's products or services.
Education
Licensed Aesthetician/Certified Laser Technician - Aesthetic And Laser Certification
Southwest Institute of Natural Aesthetics
Phoenix, AZ 09.2014 - 07.2026
Skills
- Laser treatment
- THERMAGE FLX
- ULTHERA SKIN TIGHTENING
- XERF SKIN TIGHTENING
- PICOSURE FOCUS
- PICOSURE TATTOO REMOVAL
- M22 IPL & YAG
- LASER HAIR REMOVAL
- CLEAR AND BRILLIANT
- THERMI VAGINAL TIGHTENING
- VI CHEMICAL PEELS
- PCA PEELS
- OBAGI PEELS
- SKINCEUTICAL PEELS
- Customer Retention
- Monthly Sales Revenue 50,000 to 70,000
- LASER Safety Officer
- Hydrafacial experience
- Industry trend awareness
- Sales and upselling
- Product sales
- NEXTECH Software
References
References available upon request.
Timeline
Lead Aesthetician/Certified Laser Technician
Phoenix Skin Surgical Medical
06.2018 - Current
Licensed Aesthetician/Certified Laser Technician - Aesthetic And Laser Certification
Southwest Institute of Natural Aesthetics
09.2014 - 07.2026
Business Development Executive
Sigma Contracting, Inc
07.1999 - 07.2024