MARISA LUDES
Summary
Adept Lead Aesthetician and Certified Laser Technician with a proven track record at Lifesculpt, enhancing client satisfaction through expert skin care consultations and cutting-edge treatments like Morpheus8. Renowned for exceptional customer engagement and prioritization skills, I consistently stay ahead of industry trends, ensuring top-notch service and innovative care solutions.
Overview
7
7
years of professional experience
Work History
Lead Aesthetician/Certified Laser Technician
Lifesculpt
Mokena, IL
09.2022 - Current
- Educated clients on skin care procedures and products.
- Educated clients on at-home skincare routines to extend the results of their in-office treatments.
- Created special packages for promotions or seasonal specials.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Performed Morpheus8, IPL, and laser hair removal procedures.
- Provided skin care consultations and treatments to clients, such as facials, chemical peels, waxing, microdermabrasion, laser hair removal, and body wraps.
- Offered skin rejuvenation and cellulite reduction therapy services to clients.
- Set up patient rooms and sterilized equipment.
- Provided skin care consultations and treatments to clients, such as facials, chemical peels, waxing, microdermabrasion, and laser hair removal.
- Performed administrative duties including scheduling appointments, maintaining client records, ordering supplies and equipment, processing payments and responding to customer inquiries.
Waitress/Hostess
The Pit Ribhouse
Hickory Hills, USA
06.2021 - 12.2022
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Informed customers of daily specials and signature menu items.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from food-borne illness and maintain proper sanitation.
- Stocked service areas with supplies during slow periods.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Participated in team meetings to discuss new menu items or changes in policy.
Esthetician
Tricoci University of Beauty Culture
Bridgeview, USA
10.2021 - 03.2022
- Take new clients assigned to me as well as returning clients
- Schedule clients and keep client records
- Perform skin analysis and recommend correct treatments for clients while pairing a good at home regimen for them
- Clean and sanitize work area, equipment and supplies
Head Receptionist
Mercie Nails
Palos Heights, USA
01.2018 - 01.2021
- Oversaw operations in the absence of management.
- Responded to each incoming call promptly.
- Coordinated scheduling and confirmation of all appointments.
- Provided accurate information to address client concerns.
- Handled customer concerns and disputes swiftly.
- Recommended additional offerings to enhance client satisfaction.
- Maintain hygiene and sanitation protocols in salon environment.
- Manage and complete all laundry tasks in salon.
Education
Licensed Esthetician - Esthetics
Tricoci University of Beauty Culture
Bridgeview, IL03.2022
Skills
- Skincare product knowledge
- Certified Laser Technician
- Morpheus8 Treatment Specialist
- LED Light Treatment
- Certified in Tempsure Envy
- Back treatments
- Customize facials
- Chemical peels
- Brow tinting
- Microdermabrasion Techniques
- Face mapping
- Prioritization and Time Management
- Customer Engagement
- Effective Organization Skills
- Quick Adaptation Skills
- Industry trend awareness
- Continuing education
Awards
- Esthetician License
- Barbicide Certificate
- Barbicide COVID certificate
- Ascp eyebrow lamination theory certification
- Ascp chemical peels: combining & layering for maximum results theory certification
- Ascp eyebrow tinting theory certification
- The science of spray tanning theory certification
- Body contouring and sculpting theory certification
Timeline
Lead Aesthetician/Certified Laser Technician
Lifesculpt
09.2022 - Current
Esthetician
Tricoci University of Beauty Culture
10.2021 - 03.2022
Waitress/Hostess
The Pit Ribhouse
06.2021 - 12.2022
Head Receptionist
Mercie Nails
01.2018 - 01.2021
Licensed Esthetician - Esthetics
Tricoci University of Beauty Culture