Angelica Pinto
Williamston,NC
Summary
Over 10+ years of sales and customer service experience. Experience working in fast paced call center environments. Motivated to learn and axcel in any position.
Overview
9
9
years of professional experience
Work History
Phone Operator
Ring Savvy
09.2023 - Current
- Taking up to 200 phone calls daily for hundreds of law offices around the country.
- Speaking to legal attorney's client's and patching them through to their attorney and also responsible for taking accurate messages.
- Making sure to spell correctly, while using proper grammar on each message while typing at a speed of 60 WPM.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Recruiting Coordinator
NCSA College Recruiting
10.2022 - 09.2023
- Reached out to student athletes and their families on a daily basis, in regards to their interest in pursuing a sport in college.
- Took families through the assessment to see if student may be the type of prospect college coaches are looking for.
- Making up to 100 dials or more per day, following up with family requests. Also checking voicemails, and responding to text messages and emails from families.
- Was responsible for scheduling, and setting up a good time for student athletes and their families to speak with a recruiting specialist.
Sales Representative
Med Advantage Solutions
07.2021 - 07.2022
- Making daily Outbound calls to medicare members during open enrollment period to pitch additional benefits.
- Offering wonderful customer service, answering any and all questions, transferring client to licensed medicare specialist to take over the call.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Representative
Colonial Moving
03.2020 - 01.2021
- Call center sales position, selling moving services to clients
- Was responsible for building sales contracts, answering clients questions, calculating moving costs and takingtheir payments over the phone
- Outbound and inbound calling, leaving messages for clients and scheduling callbacks.
SEO Sales Representative
01.2018 - 03.2020
- SEO (Search engine optimization) sales
- Was speaking to business owners over the phone selling them googlelistings for their business
- Helped businesses build their google listings, and was taking debit and credit card information over the phone.
Phone Operator
Florida Cancer Specialists
02.2017 - 03.2018
- For medical facility
- Was responsible for receiving and handling all calls coming in
- Spoke to patients over the phone, documenting each call, and taking down messages for patients, doctors, andmedical staff when needed
- Handled medical records and paperwork when needed
- Was handling over 200+ calls a day
- Elite Data Management
Sales Representative
Advanced Communications Group, ACG
04.2015 - 02.2017
- Managed a team of 10 agents who handled a large volume of calls and worked to ensure that the quality of serviceprovided was consistently high
- Outbound and Inbound calling
- High amount of calls were made daily, to sell time warner cable services
- Experience using salesforce program and building sales contracts with customers.
Education
High School Diploma -
American Heritage HS
Delray Beach05-2010
Skills
- Administrative tasks
- Appointment Scheduling
- Up-selling techniques
- Telephone reception
- Switchboard Operation
- Telecommunications
- Multitasking
- Sales expertise
Timeline
Phone Operator
Ring Savvy
09.2023 - Current
Recruiting Coordinator
NCSA College Recruiting
10.2022 - 09.2023
Sales Representative
Med Advantage Solutions
07.2021 - 07.2022
Sales Representative
Colonial Moving
03.2020 - 01.2021
SEO Sales Representative
01.2018 - 03.2020
Phone Operator
Florida Cancer Specialists
02.2017 - 03.2018
Sales Representative
Advanced Communications Group, ACG
04.2015 - 02.2017
High School Diploma -
American Heritage HS
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