Diana Ward
senoia,Georgia
Summary
Offering excellent communication skills and positive attitude, ready to learn and grow in professional environment. Brings ability to handle multiple tasks efficiently while maintaining attention to detail. Ready to use and develop strong phone communication and customer service skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Phone Operator
Matts Smalltown Pizza
06.2024 - Current
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Deli Clerk
Publix
09.2023 - 02.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Deli Clerk
Freshway Market
02.2023 - 06.2023
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
Customer Service Representative
Senoia Electric
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
High School Diploma -
Lithia Springs High School
Lithia Springs, GA05-2022
Skills
- Empathy and patience
- Administrative tasks
- Building rapport
- Information assistance
- Call handling
- Follow-up skills
- Appointment Scheduling
Timeline
Phone Operator
Matts Smalltown Pizza
06.2024 - Current
Deli Clerk
Publix
09.2023 - 02.2024
Deli Clerk
Freshway Market
02.2023 - 06.2023
Customer Service Representative
Senoia Electric
01.2022 - 02.2023
High School Diploma -
Lithia Springs High School
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