Ursula Benney
Marietta,GA
Summary
Dynamic professional with extensive experience at Methodist Healthcare and Arrow Transportation, excelling in call distribution and records management. Proven ability to enhance customer satisfaction through strong interpersonal skills and effective communication. Skilled in data entry and appointment confirmation, consistently achieving operational efficiency and accuracy in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Phone Operator
Methodist Healthcare
05.2016 - 02.2022
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained accurate directory of all personnel and phone extensions.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Operated switchboard and routed incoming calls to appropriate departments.
- Pleasantly greeted all callers and asked how to be of assistance.
Dispatcher
Arrow Transportation
02.2002 - 07.2016
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
- Communicated with customers to provide delivery updates and resolution.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Data Entry Clerk
Medicare Health Support
09.2002 - 10.2010
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Created and maintained data entry logs to track data entry activities.
- Verified data files prior to entry to maintain high data accuracy.
- Maintained files, records, and chronologies of entry activities.
- Compared transcribed data with source document to detect and correct errors.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Conducted audits of existing data entry processes.
- Developed and implemented data entry operations.
- Assisted with developing data entry processes.
- Utilized techniques for increasing data entry speed.
- Managed and organized documents for data entry tasks.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
- Analyzed current data records to provide detailed reports.
Education
Associate Of Applied Business - Business Administration
Messick Adult Ctr.
803 South Greer Street 05.2012
High School Diploma - American History
Hillcrest High School
3410 Graceland Ave 05.1999
Skills
- Appointment confirmation
- Call distribution
- Accurate message transcription
- Call follow-up
- Information assistance
- Strong interpersonal skills
- Records management
- Communication channel monitoring
- Administrative tasks
- Call transferring
- Interpreting support
Timeline
Phone Operator
Methodist Healthcare
05.2016 - 02.2022
Data Entry Clerk
Medicare Health Support
09.2002 - 10.2010
Dispatcher
Arrow Transportation
02.2002 - 07.2016
Associate Of Applied Business - Business Administration
Messick Adult Ctr.
High School Diploma - American History
Hillcrest High School
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