Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Maria Ane

Homestead

Summary

Energetic professional with demonstrated ability to provide excellent customer service and support over the phone. Proficient in managing calls, transferring calls to appropriate departments, and handling inquiries efficiently. Skilled in active listening, clear communication, and multitasking.

Overview

5
5
years of professional experience

Work History

Phone Operator

Gastromed
Kendall
06.2020 - 02.2021
  • Making appointments
  • Creating patients chart
  • Documenting faxes
  • Sending prep to pharmacy

Assistant Manager

Cb Wheels
Miami
01.2016 - 05.2020
  • Answering phone calls
  • Cashier
  • Inventory
  • Payroll
  • Maintenance

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2019

Registered behavior technician -

Skillometry
Online

Skills

  • Accurate message transcription
  • Appointment confirmation
  • Call distribution
  • Interpreting support
  • Call handling
  • Telephone etiquette
  • Social perceptiveness
  • Empathy and patience
  • Appointment scheduling
  • Strong interpersonal skills
  • Data entry
  • Language proficiency
  • Call follow-up

Timeline

Phone Operator

Gastromed
06.2020 - 02.2021

Assistant Manager

Cb Wheels
01.2016 - 05.2020

High School Diploma -

Penn Foster Career School

Registered behavior technician -

Skillometry
Ana Maria Ane