Laura Rrapi
Monroe
Overview
4
4
years of professional experience
Work History
Phone Operator
Farmington Management LLC
06.2025 - 11.2025
- Maintained accurate directory of all personnel and phone extensions.
- Processed customer payments for timely, accurate order fulfillment.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Sales Associate
Sandro
09.2024 - 06.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted customers on register and through personal communication. Building trust and rapport.
Sales Associate
Gap Outlet
10.2022 - 07.2024
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Receptionist
Color Me Krazy
06.2021 - 07.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Monroe Woodbury Highschool
Central Valley, NYBachelor of Science - Biology
Southern Connecticut State University
New Haven, CT05-2028
Skills
- Appointment confirmation
- Strong interpersonal skills
- Accurate message transcription
- Records management
Timeline
Phone Operator
Farmington Management LLC
06.2025 - 11.2025
Sales Associate
Sandro
09.2024 - 06.2025
Sales Associate
Gap Outlet
10.2022 - 07.2024
Receptionist
Color Me Krazy
06.2021 - 07.2022
High School Diploma -
Monroe Woodbury Highschool
Bachelor of Science - Biology
Southern Connecticut State University