Carol Starks Mitchell
Las Vegas,NV
Summary
Professional communicator with a strong focus on detail and problem-solving. Proven ability to implement corrective actions swiftly in high-pressure environments. Extensive experience in Sales, Customer Service, and Supervisor Management, particularly within call center operations.
Overview
13
13
years of professional experience
Work History
Phone Operator
MAP Communications, Inc.
Las Vegas, NV
03.2023 - Current
- I take messages from all over the country from patients, customers and clients. These messages are forwarded to offices for a return call. The average intake of calls are 100 per day.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Maintained a professional demeanor while handling customer calls.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Customer Service Representative
FirstService Residential
Las Vegas, US
05.2021 - 05.2022
- Assisted homeowners with professionalism, ensuring positive customer experiences.
- Answered calls from homeowners and renters to address inquiries promptly.
- Resolved owner complaints while maintaining high service standards.
- Provided detailed policy and service information to enhance client understanding.
Phone Banker
Our Future Nevada
Las Vegas, US
05.2020 - 11.2020
- Contacted registered voters within the state to advise them the importance of mailing in their election ballot, as well as, offering them the locations on where to vote on June 9th.
- Worked with registered voters for the November 2020 election. Remote position.
Energy Consultant
Solar City
Las Vegas, US
07.2017 - 11.2017
- Engaged potential customers about solar panel installation for residential properties.
Customer Service Representative
J2 Global, Inc
Los Angeles, US
09.2012 - 03.2017
- Interacted with customers over phone regarding website/app assistance, addressing troubleshooting issues, billing inquiries, or new service configurations leveraging website and app capabilities with Onebox and e Voice solutions.
Education
Returning Adult Education - Business Management
South Holland, IL
South Holland, IL06.1990
High School Diploma -
Blue Island, IL
Blue Island, IL01.1973
Skills
- Problem solving
- Up-selling techniques
- Appointment confirmation
- Information assistance
- Problem solving
- Up-selling techniques
- Appointment confirmation
- Information assistance
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Phone Operator
MAP Communications, Inc.
03.2023 - Current
Customer Service Representative
FirstService Residential
05.2021 - 05.2022
Phone Banker
Our Future Nevada
05.2020 - 11.2020
Energy Consultant
Solar City
07.2017 - 11.2017
Customer Service Representative
J2 Global, Inc
09.2012 - 03.2017
Returning Adult Education - Business Management
South Holland, IL
High School Diploma -
Blue Island, IL
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