Summary
Overview
Work History
Education
Skills
Timeline
Generic

Summer Schaefer

lake dallas

Summary

Dedicated professional with strong skills in multi-line phone operation, order processing, and customer complaint resolution. Committed to providing excellent service and maintaining organization to enhance customer satisfaction.

Overview

5
5
years of professional experience

Work History

Phone Operator

romanos pizza
lake dallas
02.2023 - Current
  • Operated multi-line phone system to manage incoming customer calls.
  • Processed customer orders promptly and efficiently over the phone.
  • Coordinated with kitchen staff to ensure timely order fulfillment.
  • Assisted in resolving customer complaints and inquiries professionally.
  • Maintained a clean and organized workstation for optimal efficiency.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Provided accurate information about menu items and daily specials.

hostess

Don Camillo Italian Cuisine
hickory creek
08.2022 - 01.2023
  • Greeted and seated guests in a welcoming manner.
  • Managed reservation system to optimize dining flow.
  • Assisted servers in delivering food and beverages promptly.
  • Collaborated with team members to ensure smooth operations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.

Deckhand

Towboatus Lake Lewisville
Lewisville
05.2020 - 06.2022
  • Assisted in docking procedures ensuring vessel stability and safety.
  • Collaborated with team members to execute rescue operations effectively.
  • Adhered to safety protocols while handling lines and equipment during towing tasks.
  • Communicated with boat operators to coordinate rescue efforts efficiently.
  • Carried out instructions issued by captain regarding docking procedures.
  • Fastened handling lines and moorings to prevent boats, barges and equipment from drifting away.
  • Maintained a clean deck area through daily sweeping and scrubbing of surfaces.

Education

High School Diploma -

Lake Dallas High School
Corinth, TX
05-2024

Skills

  • Multi-line phone operation
  • Order processing
  • Customer complaint resolution
  • Information dissemination
  • Reservation management
  • Customer service
  • Team collaboration
  • Problem solving
  • Conflict resolution

Timeline

Phone Operator

romanos pizza
02.2023 - Current

hostess

Don Camillo Italian Cuisine
08.2022 - 01.2023

Deckhand

Towboatus Lake Lewisville
05.2020 - 06.2022

High School Diploma -

Lake Dallas High School

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