Nicole Haranczyk
Chicago,IL
Overview
3
3
years of professional experience
Work History
Phone Operator
Moretti Ristorante Pizzeria
Rosemont, IL
08.2021 - 03.2024
- Answered incoming calls and directed them to the appropriate department or individual.
- Greeted callers and identified their needs quickly and accurately.
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Assisted in training new staff members on restaurant operations and procedures.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
Server
Baker Square
Chicago, IL
05.2023 - 01.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Catering Server
Chicago Botanic Gardens
Glencoe, IL
06.2022 - 08.2023
- Prepared and served food items to guests in a timely manner.
- Maintained cleanliness of the buffet area, including setting up and breaking down the buffet table.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Set up tables with appropriate linens and silverware prior to each event.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
Election Poll Worker
Chicago Board of Elections
Chicago, Illinois
11.2020 - 11.2020
- Provided assistance to voters by explaining voting procedures and answering questions.
- Distributed ballots to voters, ensuring they were given the correct ballot type.
- Monitored polling area to ensure that only eligible voters were allowed to cast their votes.
Education
Illinois State University
Normal, IL05-2026
High School Diploma -
William Howard Taft High School
Chicago, IL06-2022
Skills
- Telephone Etiquette
- Appointment confirmation
- Accurate message transcription
- Appointment Scheduling
- Call handling
- Greeting customers
- Flexible Schedule
- Research
- Computer Skills
- Tech-Savvy
Languages
English
Native/ Bilingual
Polish
Native/ Bilingual
Accomplishments
- Criminal Justice Association
- Criminal Justice Leads
Timeline
Server
Baker Square
05.2023 - 01.2024
Catering Server
Chicago Botanic Gardens
06.2022 - 08.2023
Phone Operator
Moretti Ristorante Pizzeria
08.2021 - 03.2024
Election Poll Worker
Chicago Board of Elections
11.2020 - 11.2020
Illinois State University
High School Diploma -
William Howard Taft High School