Lynn Radtke
Clifton,IL
Summary
Dynamic professional with extensive experience in customer service roles, including at AnswerNet, where I excelled in call handling and documentation. Known for my clear communication and empathy, I consistently enhanced customer satisfaction while efficiently managing high-volume inquiries. Proficient in data entry and appointment scheduling, I thrive in fast-paced environments.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Phone Operator
AnswerNet
Willow Grove, PA
10.2024 - Current
- Managed inbound calls with professionalism and efficiency, ensuring customer satisfaction.
- Documented call details accurately in CRM system for record-keeping and follow-up purposes.
- Provided information and assistance to callers, resolving inquiries promptly.
- Maintained a calm demeanor during high-volume call periods, adapting to varying customer needs.
Online Grocery Associate
Walmart
Bourbonnais, IL
07.2021 - 11.2022
- Processed online grocery orders efficiently, ensuring accurate picking and packing of items.
- Maintained inventory accuracy by conducting regular stock checks and updating inventory management systems.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Collaborated with team members to streamline order fulfillment processes, reducing turnaround time.
- Coordinated with delivery teams to optimize logistics, ensuring timely and efficient order deliveries to customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
Dietary Aide
Prairieview Nursing Home
Danforth, IL
09.2007 - 09.2011
- Prepared and served nutritious meals in accordance with dietary guidelines and resident preferences.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas, adhering to safety standards.
- Collaborated with healthcare staff to ensure proper meal delivery for residents with specific dietary needs.
- Monitored food storage conditions, ensuring compliance with health regulations and reducing waste.
- Conducted regular inventory checks to maintain adequate stock levels of food supplies and materials.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Food Service Worker
Dairy Queen Grill & Chill
Clifton, IL
05.2005 - 09.2007
- Provided exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Prepared and served food items following health and safety regulations to maintain quality standards.
- Operated point-of-sale system, accurately processing orders and handling cash transactions efficiently.
- Maintained cleanliness of dining area and kitchen, adhering to sanitation guidelines to promote safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Education
Clifton Central High School
Clifton, IL05-2006
Skills
- Data entry
- Telephone etiquette
- Empathy and patience
- Appointment scheduling
- Call handling
- Excellent phone demeanor
- Clear communication
- Greeting customers
- Telephone reception
- Cleaning and sanitation
- Customer service
- Food handling safety
Timeline
Phone Operator
AnswerNet
10.2024 - Current
Online Grocery Associate
Walmart
07.2021 - 11.2022
Dietary Aide
Prairieview Nursing Home
09.2007 - 09.2011
Food Service Worker
Dairy Queen Grill & Chill
05.2005 - 09.2007
Clifton Central High School