Shayna Troyanovsky
LEVITTOWN,NY
Summary
Phone Operator with expertise in meeting needs of customers with professionalism and courtesy. Upbeat when answering numerous calls quickly, offering important company information and transferring customers. Highly adaptable when tackling various needs of customers via phone and face-to-face.
Energetic professional with demonstrated ability to provide excellent customer service and support over the phone. Proficient in managing calls, transferring calls to appropriate departments, and handling inquiries efficiently. Skilled in active listening, clear communication, and multitasking.
Overview
1
1
year of professional experience
2027
2027
years of post-secondary education
Work History
Phone Operator
calda pizzeria
LEVITTOWN, NY
07.2025 - Current
- worked phones
- made desserts
- cleaned
- worked register
- lifted equipment
- made roll ups
- customer service experience
- Answered incoming calls and took customer orders efficiently.
- Provided accurate menu information and recommendations to customers.
- Handled customer inquiries and resolved issues promptly.
- Coordinated with kitchen staff to ensure order accuracy and timing.
- Maintained a clean and organized work area for optimal service flow.
- Processed payments and managed cash transactions securely.
- Updated customer records in the system for order tracking purposes.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Greeted callers and identified their needs quickly and accurately.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
Swim Instructor
safety swim
LEVITTOWN, NY
03.2025 - 10.2025
- Instructed swim techniques for various skill levels and age groups.
- Implemented safety protocols during swim lessons to ensure student well-being.
- Developed personalized lesson plans based on student assessments and goals.
- Communicated effectively with parents regarding progress and safety issues.
- Organized group activities to enhance teamwork and social skills among students.
- Monitored pool conditions and maintained cleanliness for a safe environment.
- Adapted lessons to meet diverse learning styles and needs of students.
- Taught basic survival skills such as floating, treading water, emergency exits from the pool.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Encouraged students to build confidence in and out of water by making swimming fun.
Education
Division Avenue High School
Levittown, NY04-2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Problem solving
- Time management
- Conflict resolution
- Adaptability in teaching
- Call distribution
- Administrative tasks
- Information assistance
- Appointment scheduling
- Communication channel monitoring
- Accurate message transcription
- Telephone etiquette
- Call handling
- Up-selling techniques
- Strong interpersonal skills
- Typing speed
- Call transferring
- Empathy and patience
- Language proficiency
- Data entry
- Telephone reception
- Appointment confirmation
- Clear communication
- Greeting customers
- Professional communication
- Client service
Languages
Russian
Native/ Bilingual
Affiliations
- dancer
Timeline
Phone Operator
calda pizzeria
07.2025 - Current
Swim Instructor
safety swim
03.2025 - 10.2025
Division Avenue High School