Dria Bawol
Buffalo,NY
Summary
I enhanced strong interpersonal skills and empathy to enhance customer satisfaction and efficiency. Excelled in data entry and appointment scheduling, contributing to a positive and productive work environment. I have clear communication and good understanding. I have learned how to hustle from being in many restaurants and even in a busy high end salon!
Overview
2
2
years of professional experience
Work History
Phone Operator
Brick Oven Pizzeria And Pub
04.2024 - Current
- Assisted in helping the manager with Clients, grabbing foils, cleaning, introducing my self to clients, sitting them down and draping them!
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Restaurant Busser
Chefs Restaurant
01.2023 - 10.2024
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Assistant
Capello Salon
04.2024 - 06.2024
- Assisted in helping the manager with Clients, grabbing foils, cleaning, introducing my self to clients, sitting them down and draping them!
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Education
Cosmetology - Cosmetology
Erie 1 Boces
Cheektowaga, NYDiploma - None
Grand Island Senior High School
Grand Island, NY06.2024
Skills
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Appointment Scheduling
- Appointment confirmation
- Strong interpersonal skills
- Clear Communication
- Flexible Schedule
- Client Service
Timeline
Phone Operator
Brick Oven Pizzeria And Pub
04.2024 - Current
Assistant
Capello Salon
04.2024 - 06.2024
Restaurant Busser
Chefs Restaurant
01.2023 - 10.2024
Cosmetology - Cosmetology
Erie 1 Boces
Diploma - None
Grand Island Senior High School
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