Helen Satterfield
Commucations
Elkton,FL
Summary
Dynamic and empathetic Phone Operator at Jacksonville Orthopaedic Institute San Marco adept at managing emergency calls and ensuring prompt responses. Skilled in appointment scheduling and data entry, I consistently provided exceptional customer service, enhancing caller experiences and fostering a welcoming environment. My multitasking abilities and professionalism contributed to efficient front desk operations.
Overview
26
26
years of professional experience
Work History
Phone Operator
Jacksonville Orthopaedic Institute Beaches
02.1999 - 03.2025
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Pleasantly greeted all callers and asked how to be of assistance.
Education
High School Diploma -
06.1975
Skills
Empathy and patience
Office administration
Data entry
Typing speed
Information assistance
Appointment scheduling
Appointment confirmation
Call transferring
Call distribution
Front desk operations
Telephone reception
Greeting customers
Telecommunications
Call routing
Paging systems
Call transfers
Multitasking Abilities
Telephone switchboard operation
Timeline
Phone Operator - Jacksonville Orthopaedic Institute Beaches
02.1999 - 03.2025
Inglewood High School - High School Diploma,