Emily Rodriguez
Miami,FL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
8
8
years of professional experience
Work History
Supervisor
Baptist Health South Florida
Miami, FL
02.2022 - Current
- Directed and supervised team of up to 32 employees in daily operations.
- Developed and implemented operational processes including the merge of two different departments to improve efficiency and promote employee growth.
- Recruited, hired, trained, mentored, coached, and evaluated staff as needed.
- Organized special events such as company lunches and/or team huddles to promote/maintain high employee engagment and morale.
- Collaborated with other departments to coordinate workflow processes between teams.
- Set/reset clear expectations and goals to keep employees working collaboratively and efficiently.
Lead
Baptist Health South Florida
Miami, FL
05.2021 - 02.2022
- Coordinated assignments and coverage as needed to ensure department was meeting goal expectations.
- Built strong relationships with employees within department to build trust and keep team engaged in absence of a supervisor.
- Provided training and mentorship to all members of the team.
- Directed interdepartmental pilots to ensure most efficient workflow/process was being conducted.
- Placed on a successful stretch assignment as acting supervisor from 10/2021 to 2/2022.
Patient Financial Representative 2
Baptist Health South Florida
Miami, FL
10.2018 - 05.2021
- Verified patient insurance coverage and eligibility for services rendered.
- Provided explanation of benefits to patients upon request.
- Assisted team leaders with training staff on overall process and complex specialties including radiation oncology.
- Mentor within the team.
Patient Financial Representative 1
Baptist Health South Florida
Miami, FL
10.2017 - 10.2018
- Verified patient insurance coverage and eligibility for services rendered.
- Assisted with the merge between the Pre-Registration and Insurance Verification department by training on insurance verification.
- Maintained assignment expectation and assisted in areas as needed.
Admiting Clerk
Larkin Community Hospital
Miami, FL
04.2016 - 10.2017
- Verified patient information and collected necessary documents to complete admission process.
- Assisted patients in completing registration forms including consents and financial assistance.
- Provided excellent customer service to all customers, including visitors, vendors and employees.
- Collected co-pays, verified insurance eligibility using web-based applications and entered data into system for all patients in emergency room and/or scheduled for outpatient surgery/procedure.
- Periodically covered forensic scheduling and assisted with scheduling/authorizing medical services to inmates of over 3 state prisions.
- Covered PBX as needed, staying attentive to incoming calls and codes.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL07-2015
Some College (No Degree) - Radiologic Technology
Keiser University
Fort Lauderdale, FLSkills
- Operations Management
- Data Analytics
- Process Improvement
- Business Development
- Staff Development
- Process Monitoring and Improvement
- Training and mentoring
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Supervisor
Baptist Health South Florida
02.2022 - Current
Lead
Baptist Health South Florida
05.2021 - 02.2022
Patient Financial Representative 2
Baptist Health South Florida
10.2018 - 05.2021
Patient Financial Representative 1
Baptist Health South Florida
10.2017 - 10.2018
Admiting Clerk
Larkin Community Hospital
04.2016 - 10.2017
High School Diploma -
Felix Varela Senior High School
Some College (No Degree) - Radiologic Technology
Keiser University
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