EMILY ROGAN
Libertyville,IL
Summary
Compassionate counselor focused on facilitating client recovery by integrating motivational interviewing and trauma-informed care. Proven ability to conduct comprehensive assessments and coordinate effective treatment plans, enhancing patient engagement and promoting continuity of care.
Overview
3
3
years of professional experience
Work History
Admission & Discharge Counselor I
Lake County Center, LLC
Gurnee, Illinois
08.2025 - Current
- Coordinate timely admissions and discharges, ensuring continuity of care and compliance with state and federal regulations.
- Conduct comprehensive biopsychosocial assessments, integrating the ASAM criteria to determine appropriate level of care and needs for individualized person-centered treatment planning.
- Utilize evidence-based practices such as Trauma Informed Care, Seeking Safety, and Motivational Interviewing.
- Provided education to patients on treatment processes and recovery options. and families on treatment processes and recovery pathways, enhancing engagement and retention.
- Maintain accurate documentation in electronic health record (EHR) systems.
- Conducted intake assessments to evaluate clients' mental health status.
- Informed clients about available community resources and support services to facilitate recovery.
- Supported clients in developing effective coping strategies for managing stress and personal challenges. in developing healthy coping skills for managing stress and difficulties.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
Site Supervisor
The Lake County Haven
07.2023 - Current
- Supervised residents in structured recovery environment, enhancing safety, accountability, and adherence to program expectations.
- Maintained safe, supportive environment for residents, fostering a culture of recovery and personal growth.
- Responded to crisis situations, including relapse, relapse risk, emotional distress, and interpersonal conflicts.
- Modeled appropriate boundaries, communication, and recovery principles through peer-based interactions.
- Documented resident progress, incidents, and interventions, ensuring compliance with program policies.
Internship
Lake County Center, LLC
06.2025 - 10.2025
- Conducted intake assessments for individuals entering Moud services, ensuring accurate data collection.
- Supported counselors in managing patient caseloads effectively. in managing patient caseloads effectively to improve service delivery.
- Arranged transportation services for patients, addressing diverse needs efficiently. arrangements, addressing diverse patient needs efficiently.
- Executed routine tasks with precision, contributing to overall operational efficiency.
- Observed group and individual counseling sessions to ensure quality assurance and compliance.
- Completed over 300 hours towards CADC certification requirements.
Customer Service Representative
Nuwave LLC
10.2023 - 06.2025
- Collaborated with team members to improve customer service processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product inquiries and troubleshooting support.
Education
CRSS Peer Training Program - Recovery Support
SIU School of Medicine
Springfield05-2026
Accredited Training Program for CADC -
Behavioral Services Center
Skokie, IL01-2024
General Studies -
Adlai E. Stevenson High School
Lincolnshire, IL01-2004
Skills
- Biopsychosocial assessment
- Treatment Planning
- Motivational Interviewing
- Person-centered treatment
- Trauma-informed care
- Seeking safety model
- Substance Use Disorder
- Co-Occurring disorders
- Mental Health Disorders
- Behavioral issues
- Electronic Health Records
Timeline
Admission & Discharge Counselor I
Lake County Center, LLC
08.2025 - Current
Internship
Lake County Center, LLC
06.2025 - 10.2025
Customer Service Representative
Nuwave LLC
10.2023 - 06.2025
Site Supervisor
The Lake County Haven
07.2023 - Current
CRSS Peer Training Program - Recovery Support
SIU School of Medicine
Accredited Training Program for CADC -
Behavioral Services Center
General Studies -
Adlai E. Stevenson High School