Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Timeline
Generic

Emily Romero

Brockton,MA

Summary

Very detail-oriented team player with strong organizational skills. Has the ability to handle multiple projects simultaneously with a high degree of accuracy. Has an engaging personality and flexible approach. Is also upbeat, friendly and anticipates customer needs to facilitate enjoyable experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server/Waitress

IHOP
04.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server/Waitress

My Three Sons Diner
08.2022 - 02.2023
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Crew member

Dunkin Donuts
03.2020 - 11.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.

Education

Bachelors of Arts/Health And Society - Health And Society

Dean College
Franklin, MA
05.2025

High School Diploma -

New Heights Charter School
Brockton, MA
06.2022

Associate of Arts - Liberal Arts And Sciences

Massasoit Community College
Brockton, MA
06.2022

Skills

  • Dining Customer Service
  • Hospitality Service Expertise
  • Active Listening
  • Calm and Professional Under Pressure
  • Conflict and Complaint Resolution
  • Cash Handling
  • Warm and Friendly
  • Adaptable and Flexible

Certification

  • CNA Training program - August of 2022


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Awards

  • Phi Theta Kappa Award, graduated with gpa of 3.5 or higher, Massasoit Community College- 2022
  • Received most improved in Martial Arts program, East Coast School of Combined Martial Arts - 2019

Timeline

Server/Waitress

IHOP
04.2023 - Current

Server/Waitress

My Three Sons Diner
08.2022 - 02.2023

Crew member

Dunkin Donuts
03.2020 - 11.2020

Bachelors of Arts/Health And Society - Health And Society

Dean College

High School Diploma -

New Heights Charter School

Associate of Arts - Liberal Arts And Sciences

Massasoit Community College

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Emily Romero