Emily Rosa
Chantilly,VA
Summary
Experienced manager and analytical problem-solver with a knack for team building, leadership, and motivation. Exhibits exceptional customer relations aptitude and strong relationship-building skills. Utilizes independent decision-making skills and sound judgment to drive company success. Committed to leveraging training, monitoring, and morale-building abilities to increase employee engagement and improve performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
Holy Name Hospital
02.2023 - 04.2024
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into the classroom.
- Planned and implemented integrated lessons to meet national standards.
- Supported student physical, mental, and social development using classroom games and activities.
General Manager
College Nannies And Tutors
04.2019 - 06.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Internet Sales Manager
Ourisman Fairfax Toyota
03.2018 - 09.2019
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Kept detailed records of sales and contracts.
- Provided superior and individualized customer service.
Education
Bachelor of Science - Health Care Administration
Purdue Global University
West Lafayette, IN04-2025
Associate of Science - Medical Billing And Coding
Berkeley College
09-2024
High School Diploma -
Chantilly Highschool
06.2015
Skills
- Medical terminology understanding
- Payment collection
- Paperwork processing
- Written and verbal communication
- Records management
- Billing oversight
- Staff education and training
- Interviewing
- ADP Workforce Now
Certification
- CPR/First Aid
- Child Development Associate
References
Dana Torres - Manager (Our Gang Holy Name Hospital)
201-833-3235
Jim Doody - Franchise Owner (College Nannies & Sitter)
703-457-8080
Clearance
TS/SCI with Polygraph
Timeline
Teacher
Holy Name Hospital
02.2023 - 04.2024
General Manager
College Nannies And Tutors
04.2019 - 06.2021
Internet Sales Manager
Ourisman Fairfax Toyota
03.2018 - 09.2019
High School Diploma -
Chantilly Highschool
Bachelor of Science - Health Care Administration
Purdue Global University
Associate of Science - Medical Billing And Coding
Berkeley College
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