Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Roska

Phoenix

Summary

As a student services professional with over 10 years of experience in higher education and nonprofit sectors, I excel in managing complex situations and enhancing customer experiences. My background includes successfully administering funding programs, guiding diverse populations through intricate federal applications, and ensuring accurate client submissions. I am adept at building strong community relationships, coordinating impactful workshops, and resolving crises with empathy and clear communication. My ability to collaborate cross-functionally and rapidly resolve issues has consistently elevated client satisfaction.

Overview

16
16
years of professional experience

Work History

Financial Aid Scholarship Program Specialist

Tacoma Community College
Tacoma, Washington
10.2016 - Current
  • Managed the Foundation Scholarship program, administering $300K+ in annual awards from application through selection, disbursement, and compliance.
  • Planned and facilitated 20+ workshops each year for new and continuing students; created application guides and templates to boost quality and completeness.
  • Advised students on FAFSA/WASFA and comprehensive funding strategies; delivered empathetic, front-line service and triaged complex cases to ensure timely aid.
  • Processed financial aid awards in the school system with high accuracy; audited files, resolved discrepancies, and upheld federal and state regulations.
  • Partnered with campus and foundation stakeholders to streamline timelines and communications, elevating the overall student experience.

Donor Resources Consultant

Cascade Regional Blood Services
Tacoma, Washington
06.2013 - 10.2016
  • Coordinated logistics and staffing for 400+ mobile and on-site blood drives annually across the Tacoma area.
  • Built and sustained community partnerships with businesses and organizations to secure venues and increase donor participation.
  • Led outreach and on-site support for Tacoma high schools, ensuring a positive experience for staff and students during annual drives.
  • Managed schedules, venue communications, marketing materials, and volunteer coordination to deliver seamless events.

Database Maintenance and Digital Communication Intern

Pacific Lutheran University
Tacoma, Washington
01.2010 - 06.2013
  • Coordinated digital communications to donors and friends of the university, including quarterly email campaigns and newsletters.
  • Managed the CRM database used for alumni and donor outreach; maintained data quality and segmentation to improve targeting.
  • Provided event support for advancement activities, including new student orientation, annual fundraising events, and donor relations events.

Education

Bachelor of Arts - Communication

Pacific Lutheran University
Tacoma, Washington
06.2013

Skills

  • Customer Support
  • Troubleshooting
  • Problem Solving
  • Customer Experience
  • Communication
  • Technical Issue Resolution

Timeline

Financial Aid Scholarship Program Specialist

Tacoma Community College
10.2016 - Current

Donor Resources Consultant

Cascade Regional Blood Services
06.2013 - 10.2016

Database Maintenance and Digital Communication Intern

Pacific Lutheran University
01.2010 - 06.2013

Bachelor of Arts - Communication

Pacific Lutheran University