Danielle Crocker
Calhoun,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Director of Financial Aid
Dalton Institute Of Esthetics And Cosmetology
Dalton, GA
02.2023 - 08.2023
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Complied with state and federal financial aid guidelines.
- Helped students complete physical and electronic paperwork such as FAFSA.
- Collaborated with Admissions department to facilitate application verification and completion.
Office Manager
LoanMax Title Loans
Rome, GA
12.2011 - 04.2024
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed office operations.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions.
- Maintained strict confidentiality of bank records and client information.
- Processed loan applications.
- Delivered exceptional customer service on collection calls.
- Processed payments and applied to customer’s account.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Member Service Representative
AgGeorgia Farm Credit
Calhoun, GA
04.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Thoroughly look over member’s loan documents for accuracy.
- Upload loan paperwork and other documentation into system.
Education
Diploma -
Gordon Central High School
Calhoun, GADalton State College
Dalton, GASkills
- Confidential Records Management
- Filing Systems
- Document Organization
- Data Collections
- Federal Aid Programs
- Loan Expertise
- Calculate Payments
- Customer Support
- Loan Applications
- General Ledger Entries
- Federal Student Aid Regulations
- Customer Service Standards
- Financial Aid Applications
- Operations Management
- Enrollment Processing
- Data Privacy
- Microsoft Office
- Accounts Payable and Accounts Receivable
- Loan Approval
- Complete Loan Applications
- Collections Proficiency
- Customer Accounts Management
- Staff Training
- Bookkeeping
- Payment processing
- Document processing
- Teamwork and collaboration
- Customer relations
- Administrative and office support
- Data entry
- Issue and complaint resolution
- Account updates
- Customer data confidentiality
- Document and records management
Timeline
Member Service Representative
AgGeorgia Farm Credit
04.2024 - Current
Director of Financial Aid
Dalton Institute Of Esthetics And Cosmetology
02.2023 - 08.2023
Office Manager
LoanMax Title Loans
12.2011 - 04.2024
Diploma -
Gordon Central High School
Dalton State College