Melinda Mendoza
Victoria,TX
Summary
Experienced financial aid professional with 17 years in higher education, specializing in staff supervision, regulatory compliance, and daily operations management. Proven ability to lead teams, oversee financial aid processes, and ensure accurate and timely service delivery. Strong background in FAFSA verification, Banner system administration, and cross-department collaboration to support student success and institutional goals.
Overview
17
17
years of professional experience
Work History
Director of Financial Aid
Victoria College
Victoria, TX
01.2009 - 04.2026
- Supervised and supported financial aid staff, ensuring high performance and consistent service delivery
- Managed daily office operations, workflow distribution, and front-line service functions
- Ensured compliance with federal, state, and institutional regulations, including Title IV programs
- Utilized Banner system to oversee financial aid processing, data integrity, and reporting functions
- Trained staff on Banner processes and system updates to maintain efficiency and accuracy
- Monitored financial aid processing, including verification, packaging, and disbursement
- Assisted with audits, reporting, and reconciliation of financial aid funds
- Collaborated with admissions, advising, and business office staff to improve student experience and retention
- Provided direct support to students and families regarding financial aid eligibility and processes
Senior Financial Aid Counselor
Victoria College
Victoria, TX
01.2018 - 01.2022
- Oversaw financial aid counselors and coordinated front office operations
- Reviewed and verified FAFSA applications for accuracy and compliance
- Processed student loan requests and maintained documentation
- Managed ISIR data loads and resolved discrepancies within Banner
- Participated in Banner system testing, upgrades, and implementation processes
- Assisted students and parents with FAFSA completion and financial aid guidance
Financial Aid Counselor
Victoria College
Victoria, TX
01.2014 - 01.2018
- Verified FAFSA documentation and maintained accurate student records
- Processed loan requests and assisted with scholarship coordination
- Utilized Banner for student record management and financial aid processing
- Provided individualized support to students and families on financial aid options
- Ensured compliance with institutional and federal guidelines
Financial Aid Specialist
Victoria College
Victoria, TX
01.2009 - 01.2014
- Served as primary point of contact for student financial aid inquiries
- Coordinated scholarship and childcare assistance programs
- Entered and maintained student financial aid data within Banner system
- Supported counselors with documentation, processing, and student services
- Contributed to efficient daily office operations
Education
Master of Education (M.Ed.) -
University of Houston–Victoria
01-2019
Bachelor of Applied Arts and Sciences (B.A.A.S.) - undefined
University of Houston–Victoria
01-2016
Associate of Applied Science (A.A.S.) - undefined
Victoria College
01-2008
Skills
- Staff Supervision & Team Leadership
- Financial Aid Processing & Compliance (Title IV)
- FAFSA Verification & ISIR Management
- Banner ERP System (Financial Aid Module, Reporting, Data Management)
- Customer Service & Student Support
- Workflow Coordination & Office Operations
- Data Accuracy & Reporting
- Cross-Department Collaboration
Timeline
Senior Financial Aid Counselor
Victoria College
01.2018 - 01.2022
Financial Aid Counselor
Victoria College
01.2014 - 01.2018
Director of Financial Aid
Victoria College
01.2009 - 04.2026
Financial Aid Specialist
Victoria College
01.2009 - 01.2014
Bachelor of Applied Arts and Sciences (B.A.A.S.) - undefined
University of Houston–Victoria
Associate of Applied Science (A.A.S.) - undefined
Victoria College
Master of Education (M.Ed.) -
University of Houston–Victoria