Organized and detail orientated offering 16 years of progressive career development and expertise in lending, team management and customer support. Exceptional skill in interpreting and summarizing regulations to drive organization-wide compliance. Strong written and interpersonal communication. Outgoing, approachable, and excel at multitasking.
Overview
16
16
years of professional experience
Work History
Director of Financial Aid
Josef's School of Hair, Skin & Body
06.2011 - Current
Established effective communication channels between relevant parties involved in the distribution of funds such as Registrar's office, Admissions, and students.
Reduced errors in financial aid applications through meticulous review and verification procedures, ensuring accurate awarding of funds.
Collaborated with other departments for increased understanding of financial aid policies, leading to a more cohesive student support system.
Oversaw timely disbursement of funds to qualified recipients through efficient tracking and processing systems.
Conducted regular audits of financial aid data to identify discrepancies or inconsistencies, maintaining accuracy across all records.
Optimized scholarship offerings by continuously researching external funding sources and strategically promoting them within the institution.
Provided guidance on student loan repayment options by organizing informational sessions and workshops to educate students on their obligations postgraduation.
Maintained compliance with federal and state regulations by regularly reviewing policies and procedures, ensuring continued funding eligibility.
Managed budgets effectively, maximizing available resources while maintaining fiscal responsibility.
Streamlined financial aid processes by implementing new software and technology, resulting in improved efficiency and accuracy.
Spearheaded initiatives that informed prospective students about available financial aid options, increasing enrollment numbers overall.
Financial Aid Administrator
Minnesota School of Business
01.2009 - 06.2011
Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Provided financial aid counseling to enrolled and prospective students.
Authored presentations and documentation for distribution to current and prospective students.
Communicated with prospective students to illustrate available financial aid opportunities.
Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
Student Accounts Representative
Minnesota School of Business
06.2008 - 01.2009
Reduced late payments by providing timely follow-ups and maintaining open communication with students and their families.
Increased departmental productivity through effective time management strategies aligned with daily responsibilities.
Ensured accurate billing by diligently reviewing student account information and promptly addressing discrepancies.
Provided guidance on tuition reimbursement programs, helping students maximize their financial resources while pursuing education goals.
Supported financial aid office in processing applications, facilitating smooth disbursement of funds to eligible students.
Managed sensitive data with utmost confidentiality, adhering strictly to FERPA guidelines when handling student account information.
Improved customer satisfaction by providing proactive assistance and empathetic support to students facing financial challenges.
Education
MBA - Business Administration
Minnesota School of Business
Minneapolis, MN
09.2011
Bachelor of Arts - Business Communications
Concordia College
Moorhead, MN
05.2008
Skills
Grant Management
Verbal Communication
Documentation Review
Financial Counseling
Loan Processing
Information Verification
Policy Interpretation
Data Verification
Teamwork and Collaboration
Problem-Solving
Time Management
Affiliations
Ronald McDonald House Charities - Red River Valley Board of Directors January 2020 - present
Timeline
Director of Financial Aid
Josef's School of Hair, Skin & Body
06.2011 - Current
Financial Aid Administrator
Minnesota School of Business
01.2009 - 06.2011
Student Accounts Representative
Minnesota School of Business
06.2008 - 01.2009
MBA - Business Administration
Minnesota School of Business
Bachelor of Arts - Business Communications
Concordia College
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