Emily Roth

Directed store operations to lead an efficient team and drive customer satisfaction. Created and optimized staff schedules to enhance overall productivity. Oversaw business Instagram, promoting the business and their events. Executed successful sales events and promotional campaigns that attracted significant customer engagement. Mentored new hires through comprehensive onboarding and training processes. Implemented innovative operational procedures to enhance store efficiency. Cultivated strong communication channels between customers and vendors. Managed store readiness through effective execution of opening, closing, and maintenance protocols.

• Trained and mentored new staff, enhancing team performance and customer service skills.
• Managed daily operations, ensuring optimal inventory levels and product presentation.
• Streamlined checkout processes, reducing wait times and improving customer satisfaction ratings.
• Implemented training programs focused on operational efficiency and exceptional customer experiences.
• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
• Answered questions about store policies and addressed customer concerns.
• Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.

Managed booth rental processes within a 30,000 sq ft antique mall to support vendor occupancy. Assisted in reviewing vendor applications and facilitated space tours to connect qualified applicants with available booths. Coordinated lease agreements and upheld compliance with store policies and regulations.

• Facilitated rental agreements, ensuring compliance with company policies and procedures.
• Analyzed customer feedback to identify trends, implementing improvements that enhanced overall satisfaction levels.
• Collected rent and security deposits to provide timely payments to property owners.
• Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
• Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
• Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
• Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
• Kept records of all transactions, providing transparent communication between all parties involved in the rental process.

Assisted customers in locating desired items. Guided customers throughout the store. Maintained cleanliness of the store. Responded to customer inquiries. Processed customer transactions. Operated point of sale system. Managed cash transactions. Wrapped and bagged fragile merchandise. Tracked inventory levels. Managed tax identification number documentation.

• Assisted customers in locating and purchasing unique antique items.
• Maintained inventory accuracy through regular stock checks and updates.
• Processed transactions efficiently using point-of-sale systems.
• Created visually appealing displays to enhance customer engagement and sales.
• Trained new staff on customer service standards and sales protocols.
• Collaborated with management to develop promotions that increased foot traffic and sales volume.
• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
• Kept front checkout area clean and organized for efficient service.
• Boosted sales by effectively promoting products and engaging with customers.
• Processed payments and returns with accuracy and efficiency.
• Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Opened and closed store by balancing cash registers and receipts.
• Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
• Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
• Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Listened to customer needs and desires to identify and recommend optimal products.

Supervised the upkeep and sanitation of animal housing facilities, ensuring optimal living conditions. Oversaw the feeding schedule, maintaining dietary needs for all animals. Facilitated enrichment activities to promote animal well-being and socialization. Organized and led daily exercise regimens for canine residents.

• Maintained cleanliness of kennel environment, adhering to health and safety guidelines.
• Coordinated playtime activities, promoting socialization among pets in care.
• Ensured animal safety with proper handling techniques and adherence to facility guidelines.
• Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
• Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
• Cared for physical and psychological needs of animals with regular walks and playtime.
• Promoted a safe environment for both employees and animals by consistently following established workplace safety protocols.
• Organized group play sessions to provide socialization opportunities for compatible dogs in our care.
• Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.