Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Emily R Rhodes

Council Bluffs,IA

Summary

Hospitality professional with extensive experience in cash management and customer relations at Ameristar Casino. Demonstrated expertise in conflict resolution and enhancing guest experiences through effective communication and attention to detail. Recognized for maintaining accurate records and delivering exceptional service in high-pressure environments, resulting in improved customer satisfaction. Proven skills in guest services, reservation management, and operational efficiency.

Overview

2
2
years of professional experience

Work History

Hotel Front Desk Host

Ameristar Casino
Council Bluffs, IA
05.2024 - Current
  • Greet guests and manage check-in/check-out processes efficiently.
  • Handle cash, credit, and electronic payments while ensuring transaction accuracy.
  • Provide exceptional customer service, resolving guest concerns professionally.
  • Maintain accurate records and assist with hotel reservations and inquiries.

Cashier

Taylor Quik Pik
Council Bluffs, IA
08.2023 - 05.2024
  • Process transactions efficiently, handling cash, credit, and electronic payments.
  • Deliver excellent customer service by assisting customers with inquiries and purchases.
  • Maintain a well-stocked and organized store environment.

Hostess

Sakura Hibachi and Grill
Council Bluffs, IA
03.2023 - 12.2023
  • Welcomed and seated guests, ensuring a pleasant dining experience.
  • Managed reservations and coordinated seating arrangements for efficiency.
  • Assisted with table setup and customer needs to enhance service quality.

Education

High School Diploma -

Lewis Central High School
Council Bluffs, IA
03.2020

Skills

  • Cash management and transaction processing
  • Payment handling and processing
  • Customer service and relations
  • Conflict resolution strategies
  • Communication proficiency
  • Record keeping and organization
  • Problem solving techniques
  • Basic computer literacy
  • Organizational effectiveness
  • Attention to detail

Additional Information

Experienced in financial transactions and front-desk operations., Strong ability to work in fast-paced environments., Passionate about delivering excellent customer service.

Timeline

Hotel Front Desk Host

Ameristar Casino
05.2024 - Current

Cashier

Taylor Quik Pik
08.2023 - 05.2024

Hostess

Sakura Hibachi and Grill
03.2023 - 12.2023

High School Diploma -

Lewis Central High School

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Emily R Rhodes