Emily Miller
Eagle Lake,FL
Summary
Seasoned Assistant Spa Manager with relevant experience in both day-to-day operations and strategic planning. Strengths include strong leadership skills, effective communication, and a keen eye for quality service. Have consistently contributed to enhanced client satisfaction and retention in previous roles.
Overview
13
13
years of professional experience
Work History
Assistant Spa Manager
Daydreams Day & Medical Spa
Lakeland, FL
11.2020 - Current
- Assisted in the development and implementation of spa policies and procedures.
- Maintained an organized inventory of products, materials, and supplies.
- Provided exceptional customer service to guests at all times.
- Tracked employee performance and provided feedback for improvement.
- Developed and implemented training programs for staff members.
- Oversaw daily operations to ensure smooth running of the spa facility.
- Managed day-to-day staffing requirements including hiring new employees when needed.
- Resolved any conflicts or disputes between customers or staff members in a professional manner.
Spa Manager
Hand And Stone
Lakeland, FL
09.2016 - 08.2020
- Developed and implemented spa services policies, procedures and standards.
- Managed the daily operations of the spa, including scheduling staff members, ordering supplies and maintaining inventories.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa.
- Hired, led and provided performance management for spa employees.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Provided employees with feedback on how to improve performance and increase profitability of spa services.
Assistant Manager
Save A Lot
Dayton, TN
02.2015 - 09.2016
Keyholder Manager
Plato's Closet
Lakeland, FL
08.2011 - 02.2015
Education
GED -
Lakeland Senior High School
Lakeland, FL01-2013
Skills
- Task Delegation
- Employee Training
- Revenue Generation
- Health and Safety Regulations
- Staff Motivation
- Appointment booking
- Staff Management
- Spa operations
References
References available upon request.
Timeline
Assistant Spa Manager
Daydreams Day & Medical Spa
11.2020 - Current
Spa Manager
Hand And Stone
09.2016 - 08.2020
Assistant Manager
Save A Lot
02.2015 - 09.2016
Keyholder Manager
Plato's Closet
08.2011 - 02.2015
GED -
Lakeland Senior High School
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