Emily Ruby Ortiz
Dallas
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Sales Associate
Nordstrom
06.2024 - 01.2025
- Giving a welcoming and easy going vibe when first interacting with the customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Knowledgeable on how to help a customer find what they're looking for wether its locating an item, making recommendations, and being persuasive.
- Staying organized to make sure cashwrap looks clean and playing a part in changing the salesfloor to showcase newer or trending items.
- Making sales goals regularly to challenge for better sale performances.
- Knowledge on the stores products to get a further insight into its unique features to give a more informed description for a higher chance for a purchase.
Assistant Manager
La La Land Kind Cafe
11.2022 - 12.2024
- Supervised and trained fellow staff members, leading the team towards growth
- Building client relations with regulars, always giving a welcoming environment to the store
- Handled unexpected issues and in-person guest complaints
- Understood and learned the importance of representing a company and its goals for its brand of wanting to make a positive impact
- Placing orders for inventory and putting them up daily
- Faced many changes and circumstances but always kept faithful and was consistent with hard work
Sortation Center Warehouse Associate
Amazon
02.2022 - 09.2022
- Sorting and organizing packages within a given short time period
- Observing and assuring packages are in good shape and condition to satisfy buyers
- Making sure packages are properly at their designated spot
Fulfillment Associate
Target
11.2020 - 02.2021
- Properly prepared, packed, and sorted guests’ orders in a timely manner
- Becoming familiar with items on the sales floor and where to locate them
- Restocking items, creating product labels, and making sure shelves look clean and organized
- Multitasking duties while helping customers
- Using handheld technological devices for all tasks
Team Member
Chick-Fil-A
08.2019 - 02.2021
- During my time here I have built a strong comprehension of customer service
- Consistently provided professional, friendly and engaging service that goes the extra mile
- Displayed enthusiasm and knowledge about the restaurant’s menu and products in a fast-paced and constantly busy environment
- Tasks include order taking, counting money, and resolving guests’ conflicts
- Involved in heavy teamwork and built great relations with teammates and guests
Education
Associate of Arts -
El Centro College
05-2025
High School Diploma - undefined
Naaman Forest High School
01.2020
Skills
- Fast and easy learner
- Excellent listener
- A friendly, courteous, & service-oriented employee
- Kept positive under pressure
- Staff training, coaching, and leading
- Adaptable to changes
- Quality assurance
- Solid written & verbal communicator
- Proactive at problem solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Nordstrom
06.2024 - 01.2025
Assistant Manager
La La Land Kind Cafe
11.2022 - 12.2024
Sortation Center Warehouse Associate
Amazon
02.2022 - 09.2022
Fulfillment Associate
Target
11.2020 - 02.2021
Team Member
Chick-Fil-A
08.2019 - 02.2021
High School Diploma - undefined
Naaman Forest High School
Associate of Arts -
El Centro College
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