Emily Ruiz
Palmdale,CA
Summary
Detail-oriented professional with a strong background in healthcare administration and human resources. Skilled in maintaining HIPAA compliance and enhancing clinic operations, delivering exceptional support to both staff and patients. Committed to fostering a productive and safe environment.
Overview
7
7
years of professional experience
Work History
Nurse Clerk/ HR/Payroll Assistant
Berkley Post Acute
Van Nuys, CA
11.2024 - Current
- Trained new nursing staff on protocols and the best practices to enhance team performance
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Assisted in scheduling appointments, improving overall clinic efficiency.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Maintained up-to-date employee records to assist in human resources planning.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
Youth Development Professional
Boys and Girls Club
Burbank, CA
01.2023 - 08.2023
- Facilitated engaging programs that promoted youth development and leadership skills.
- Developed and implemented curriculum focused on social-emotional learning and teamwork.
- Mentored diverse groups of youth, fostering positive relationships and personal growth.
- Collaborated with community partners to enhance program offerings and resources available to members.
- Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Supervised youth and maintained security for each child under care.
COVID-19 PCR Tester
AMI Expeditionary
Los Angeles, CA
08.2021 - 09.2022
- Conducted PCR tests adhering to strict health protocols and safety guidelines.
- Implemented efficient testing procedures, improving turnaround time for results.
- Monitored inventory levels of testing supplies, facilitating timely replenishment orders.
- Collaborated with healthcare teams to streamline patient flow during testing events.
- Provided exceptional patient support, addressing concerns and ensuring comfort during testing process.
- Ensured safety of patients and staff by implementing proper infection-control protocols during testing procedures.
- Adhered strictly to HIPAA regulations, ensuring patient confidentiality throughout all stages of the testing process.
- Assisted with the set-up and tear-down of mobile testing sites to expand community access to COVID-19 testing services.
- Reduced wait times for test results by efficiently managing sample processing and analysis.
- Ensured accuracy of sample collection and processing, minimizing errors in results.
Team Member
Shake Shack
Burbank, CA
05.2019 - 05.2021
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to streamline order preparation processes.
- Assisted in training new team members on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of work areas, enhancing overall efficiency.
- Engaged with customers to provide menu information and promote special offerings effectively.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Bachelor of Science - Human Resources Management
California State University, East Bay
Hayward, CA08.2027
Associate of Science - Business Administration
Glendale Community College
Glendale, CA12.2022
Skills
- Clinical documentation
- Healthcare ethics
- Nursing staff leadership
- Phlebotomy techniques
- Policy and procedure compliance
- Electronic health records management
- HIPAA protocol adherence
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Nurse Clerk/ HR/Payroll Assistant
Berkley Post Acute
11.2024 - Current
Youth Development Professional
Boys and Girls Club
01.2023 - 08.2023
COVID-19 PCR Tester
AMI Expeditionary
08.2021 - 09.2022
Team Member
Shake Shack
05.2019 - 05.2021
Bachelor of Science - Human Resources Management
California State University, East Bay
Associate of Science - Business Administration
Glendale Community College