Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Ruiz

San Antonio

Summary

Certified Trainer with a proven track record at Chipotle, excelling in performance assessments and team collaboration. Training efficiency that enhance customer service excellence and food safety standards. Bilingual in Spanish and English, I foster a friendly atmosphere while ensuring operational efficiency during peak times.

Overview

3
3
years of professional experience

Work History

Certified Trainer

Chipotle
San Antonio, TX
09.2024 - 06.2026
  • Mastered all of front of house roles.
  • Developed and delivered training modules on food safety and customer service standards.
  • Assisted team members in mastering procedures and restaurant systems.
  • Conducted performance assessments to check each individual skills and overall team efficiency.
  • Facilitated processes for new employees, ensuring smooth transitions into roles.

Guest Service Representative

Sea World San Antonio
San Antonio, TX
06.2023 - 07.2024
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Guest flow during peak times to enhance visitor experience and efficiency.
  • Leveraged ticketing systems to process admissions efficiently and accurately.

Education

Bachelor of Science - Biology

The University of Texas At San Antonio
San Antonio, TX
05-2029

High School Diploma -

John Paul Stevens High School
San Antonio, TX
06-2025

Skills

  • Performance assessment
  • Confident speaking abilities
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Guest relations
  • Time management skills
  • Customer service excellence
  • Fluent in Spanish and English

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Certified Trainer

Chipotle
09.2024 - 06.2026

Guest Service Representative

Sea World San Antonio
06.2023 - 07.2024

Bachelor of Science - Biology

The University of Texas At San Antonio

High School Diploma -

John Paul Stevens High School