Emily Salas
Houston
Summary
Dynamic guest service leader with the Houston Astros, recognized for enhancing guest satisfaction through effective communication and team leadership. Proven ability to resolve conflicts and multitask in high-pressure environments, ensuring exceptional customer experiences. Dependable and outgoing, committed to upholding quality standards and fostering a positive atmosphere for all guests.
Overview
2
2
years of professional experience
Work History
Guest Service
Houston Astros
Houston
02.2025 - Current
- Provided day-to-day leadership and guidance to guest service staff.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Upheld company standards for quality guest service during every interaction with customers.
- Provided excellent customer service by greeting guests promptly upon arrival.
- Provided customer service support during live events by responding promptly to any queries or complaints arising from guests or participants.
- Provided friendly customer service to guests in a professional manner.
- Provided customer service support to address any concerns from members or guests.
Volunteer
School Club
10.2023 - 12.2024
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Education
High School Diploma -
Yes Prep Northside School
Houston, TX05.2023
Skills
- Flexible Schedule
- Dependable and Reliable
- Ability To Lift
- Time Management
- Reliable Transportation
- Excellent Communication
- Ability To Multitask
- Customer Service
- Team Leadership
- Teamwork
- Positive attitude
- Outgoing and Friendly
- Conflict Resolution
- Attention to Detail
- Leadership
- Team Player
Extracurricular Activities
Ace Art Activity
Languages
Spanish
Professional
Timeline
Guest Service
Houston Astros
02.2025 - Current
Volunteer
School Club
10.2023 - 12.2024
High School Diploma -
Yes Prep Northside School
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