Summary
Overview
Work History
Education
Skills
Timeline
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Emily Salazar

Bay Shore,NY

Summary

Skilled at listening and problem solving. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Always keep a positive and professional tone to assure comfortability with customers.

Overview

2
2
years of professional experience

Work History

Customer Support Specialist

Fair Field
02.2022 - 04.2024
  • Motivational, and determined all time
  • Became important support specialist collages could rely on
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Served customer accounts and technical needs across + daily calls, consistently meeting productivity and quality targets.

s

Education

Bachelor of Computer Science - Computer Science And Programming

Suffolk Community Collage
Bay Shore, NY
05.2027

Skills

  • The best at Complaint Handling
  • Customer Relationship Management (CRM)
  • CRM Software
  • Call center experience
  • The best at Building customer trust
  • Motivated and determined all the time
  • The best at problem solving

Timeline

Customer Support Specialist

Fair Field
02.2022 - 04.2024

s

Bachelor of Computer Science - Computer Science And Programming

Suffolk Community Collage

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Emily Salazar