Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Salazar

San Antonio

Summary

Dedicated and proactive professional with a strong track record of effectively managing day-to-day cases. Proficient in problem-solving and de-escalation techniques, consistently offering valuable feedback and resources to support team success. Experienced with Tricare for over 3 years, also serving as a lead/navigator. Skilled in handling questions and concerns, eager to continue advancing in my career to gain further experience while demonstrating hard work and dedication each day.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Senture
03.2022 - Current
  • Customer Service Rep. 1
  • WAH - Remote
  • Currently a Chat Navigator (I do have previous experience with previous contractor before 2025 year.)
  • General Benefits, Enrollments, Authorization/Referral Coordinator, & Claims level 1 & 2

Customer Service Representative

Atento GameStop
11.2021 - 02.2022
  • Customer Service Rep. 1
  • Place Orders
  • Order Updates
  • Refund/Replace Items

Customer Service Representative

Atento FEMA
10.2021 - 11.2021
  • Customer Service Rep. 1
  • Assist callers with application
  • Provide updates on applications
  • Provide information on when they should expect phone calls for further assistance after application has been approved

Customer Service Representative

Atento BBVA
09.2021 - 10.2021
  • Customer Service Rep. 1
  • Check account balance
  • Transfers from account to account

Front Desk Receptionist

Texas Inn
08.2021 - 09.2021
  • Front Desk Clerk
  • Book Reservations
  • Check Emails

Education

High School Diploma -

Donna North High School
Donna, Tx
05.2018

Skills

  • Computer Operation
  • Service excellence
  • Experienced in document creation using Microsoft Word
  • Critical thinking
  • Customer service
  • Active listening
  • Call center experience
  • De-escalation techniques

Languages

Spanish
Limited Working
English
Full Professional

Timeline

Customer Service Representative

Senture
03.2022 - Current

Customer Service Representative

Atento GameStop
11.2021 - 02.2022

Customer Service Representative

Atento FEMA
10.2021 - 11.2021

Customer Service Representative

Atento BBVA
09.2021 - 10.2021

Front Desk Receptionist

Texas Inn
08.2021 - 09.2021

High School Diploma -

Donna North High School
Emily Salazar