Emily Saldana
Eldorado,TX
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in policy regulations and maintaining employee confidentiality.
Overview
18
18
years of professional experience
Work History
Benefit Value Advisor
HCSC, Blue Cross Blue Shield
02.2022 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone and email.
- Checked employees' benefits for accuracy through benefit navigator and RTB.
- Implemented open enrollment system to streamline benefits processes for employees.
- Assisted members, providers, and pharmacy's with benefits, overrides, preauths, and RX forms through my RX training
- Trained in Texas and Illinois lines of business
Rural Mail Carrier
USPS
09.2014 - 02.2022
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Handled accurate cash payments for postage and incurred fees.
- Trained RCA's on the route
Manager
Liberty Tax Service
01.2006 - 01.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
Education
Associate of Science - Accounting And Business Management
Howard College
San Angelo, TX05.2002
High School Diploma -
Wall High School
Wall, TX05.2000
Skills
- RX Cross Trained
- Trained in Texas and Illinois
Languages
Spanish
Professional Working
Timeline
Benefit Value Advisor
HCSC, Blue Cross Blue Shield
02.2022 - Current
Rural Mail Carrier
USPS
09.2014 - 02.2022
Manager
Liberty Tax Service
01.2006 - 01.2009
Associate of Science - Accounting And Business Management
Howard College
High School Diploma -
Wall High School
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