Emily Sanchez
Queens,NY
Summary
Dedicated and results-driven professional with proven experience in customer service, security operations, and cash handling. Skilled in team management, employee relations, and process improvement. Recognized for delivering exceptional service, ensuring safety, and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Security Guard
Metro One Loss Prevention
Queens, NY
07.2024 - Current
- Secured the premises and personnel by patrolling the property, monitoring surveillance equipment and inspecting buildings, equipment and access points and permitting entry.
- Employed effective time management skills when addressing coordination and accountability for personnel and security assets.
- Utilized computer systems and software to perform daily tasks.
- Greeted guests upon arrival and checked them in with accuracy and efficiency.
Shift Leader/Cash Handler
Duck Donuts
Clark, NJ
01.2022 - 05.2023
- Conduct performance reviews and share feedback with both upper management and team members.
- Maintain timely, accurate & effective communication with all local cash handling control managers.
- Monitored to ensured that all employees complied with safety regulations and the plant's safety program.
Cash handling Manager
Qualite Direct
Queens, NY
09.2015 - 06.2018
- Balancing currency by proving cash transactions, counting and packaging currency.
- Resolving customer issues and provide relevant information.
- Collaborated with employees and owners to ensure the delivery of efficient, high-quality service.
- Enhanced the company reputation by providing exceptional customer service at an individual level.
Education
Associates Degree - Environmental Animal Science
Laguardia Community College
Queens, NY06.2027
Skills
- Intermediate proficiency of Microsoft Word, Excel, PowerPoint, and Outlook on both Windows and Mac systems
- Understanding of social media platforms including Facebook, Twitter, Instagram, and LinkedIn
- Knowledge of personal banking practices and regulations
- Familiarity with banking software BankPoint
Languages
Spanish
Native/ Bilingual
Timeline
Security Guard
Metro One Loss Prevention
07.2024 - Current
Shift Leader/Cash Handler
Duck Donuts
01.2022 - 05.2023
Cash handling Manager
Qualite Direct
09.2015 - 06.2018
Associates Degree - Environmental Animal Science
Laguardia Community College
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