Emily Sandoval
Starbucks
Fresno,CA
10
years of professional experience
Motivated individual enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Work History
Barista/Shift Lead
6 Years 1 Month- Supervised daily operations, ensuring efficient workflow and collaboration among team members.
- Coached and trained employees, managing daily work assignments to optimize operational effectiveness.
- Managed inventory levels and coordinated stock replenishment to prevent shortages and maintain service quality.
- Facilitated daily opening and closing tasks to maintain operational security and financial integrity.
- Managed customer inquiries and complaints in a courteous manner to support customer needs and improve service quality.
Host/Cashier
9 Months- Welcomed guests, ensuring warm and friendly first impressions.
- Coordinated with kitchen staff to communicate special requests.
- Food prep.
- Catering for events.
- Cash handling with guests and register.
Shift Lead
2 Years 4 Months- Enforced customer service standards, resolving issues to enhance guest satisfaction.
- Monitored staff performance, addressing issues to maintain operational standards.
- Executed food safety procedures, ensuring a safe dining environment for guests.
- Prepared ingredients for daily food service and ensured quality standards.
- Maintained cleanliness and organization of kitchen equipment and work areas.
Education
High School Diploma
Skills
Customer service
Employee training
Food safety compliance
Inventory management
Cash handling
Performance monitoring
Time management
Decision-making capacity
Conflict resolution
Safety training
Problem solving
Effective communication
Timeline
Barista/Shift Lead
Starbucks
01.2020 - 02.2026Read More
Host/Cashier
Table Mountain
10.2018 - 07.2019Read More
Shift Lead
Taco Bell
09.2015 - 01.2018Read More
Buchanon High School
High School Diploma
Read More