Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Laurel Kotts

Laurel Kotts

Boise,ID

Summary

Passionate Broista, with proven history of overseeing daily operations and ensuring smooth workflow. Successfully led teams, handled customer inquiries, and maintained high standards of service quality. Demonstrated leadership and problem-solving skills in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista/Shift Lead

Dutch Bros Coffee
07.2025 - Current
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day counts.
  • Memorized ingredients and recipes for wide variety of drinks.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as broistas
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings. (DBU)

Site Manager

Mister Car Wash
02.2023 - 05.2025
  • Ensured compliance with safety protocols, regulations and standards.
  • Monitored job progress to ensure quality standards were met.
  • Developed strategies to improve operational efficiency and reduce costs.
  • Trained team members and management
  • Creating company wide ideas/videos
  • Video Editing/Creating
  • Maintenance Skills
  • Hospitality Skills
  • Sales training and mastery

Barista

Dutch Bros
02.2022 - 01.2023
  • Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
  • Resolved customer complaints or referred them to a manager as needed.
  • Performed opening and closing tasks such as setting up equipment and tearing down.
  • Ensuring high quality, speed and service at all times
  • Write Shift Rotation sheet.

Door to Door Salesman

Barrier Pest Control
06.2021 - 09.2022
  • Resolved customer complaints in a timely fashion.
  • Analyzed customer feedback to determine product preferences.
  • Provided detailed product information and answered questions.
  • Strike Up Conversations with Customers

Babysitter

Laurels Babysitting Services
01.2019 - 09.2021
  • Ensure kids are safe
  • Cook healthy meals for kids
  • Interact with children 0 months-10 years old
  • Customer Service
  • Drive kids to/from school

Education

Some College (No Degree) - Spiritual Formation And Discipleship

Boise Bible College
Garden City, ID

Skills

  • OSHA safety requirements
  • Planning and design
  • Site management
  • Hospitality and Customer Service
  • Sales Training
  • Coaching and mentoring
  • Multitasking and organization
  • Customer service
  • Relationship building
  • Documentation and reporting
  • Site inspection and management
  • Strategic planning
  • Budget development
  • Budgeting and cost savings
  • Team leadership
  • Hiring/Firing

Accomplishments

Baccalaureate Speaker- 2022

Valedictorian- 2022

State Speech Champion- 2019-2022

Certification

2025-2027-

AED

First Aid

CPR

Timeline

Barista/Shift Lead

Dutch Bros Coffee
07.2025 - Current

Site Manager

Mister Car Wash
02.2023 - 05.2025

Barista

Dutch Bros
02.2022 - 01.2023

Door to Door Salesman

Barrier Pest Control
06.2021 - 09.2022

Babysitter

Laurels Babysitting Services
01.2019 - 09.2021

Some College (No Degree) - Spiritual Formation And Discipleship

Boise Bible College

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