Emily Santos
Las Vegas,Nevada
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Caesar Entertainment
03.2024 - Current
- Reviewed employee timesheets for accuracy before submitting payroll information to management
- Created detailed checklists for each area of responsibility in order to maintain consistent cleaning standards across property
- Conducted regular meetings with housekeeping team members to discuss goals, expectations, and progress
- Developed checklists for daily cleaning duties, enhancing team productivity
- Implemented safety procedures for use of chemicals, equipment, and tools by housekeeping staff
- Conducted performance evaluations for housekeeping staff, identifying training needs
EVS Assistant Manager
Wynn Resort
08.2022 - 02.2024
- Coordinated scheduling to optimize staffing levels during peak and off-peak hours
- Developed marketing strategies to promote new products and special deals
- Spearheaded team initiatives to enhance customer service, resulting in increased customer satisfaction
- Oversaw daily operations to ensure compliance with company policies and standards
EVS Supervisor
Circa Hotel and Casino
01.2021 - 07.2022
- Ability to communicate with a diverse and demanding clientele as well as across multiple operational departments
- Monitor all public areas to ensure areas are meeting standard of cleanliness, service and safety
- Schedule shifts and arrange for replacement in case of absences
- Observe and report unusual or suspicious behavior
Store Manager
Walgreens
08.2013 - 09.2020
- Developed and monitored budget forecasts, achieving a 12% reduction in operational costs through strategic planning.
- Launched a customer loyalty program that increased repeat business by 35% within six months of inception.
- Cultivated partnerships with local health organizations, resulting in the successful rollout of community health events.
- Directed the training and development of new staff, achieving a 95% retention rate of newly hired personnel after one year.
- Piloted a recycling program for medication packaging, promoting corporate social responsibility and engaging the local community.
- Masterminded a workforce optimization plan, reducing staff turnover by 12% through improved job satisfaction and work-life balance initiatives.
Education
High School -
Las Vegas High School
Las Vegas, NVundefined
Nevada State College
Henderson, NevadaSkills
- Customer Service
- Computer Literacy
- Communication Skills
- Leadership Skill
- Microsoft Excel
- Organization Skills
- Revenue generation
- Retail inventory management
- Employee scheduling
- Payroll management
Timeline
Housekeeping Supervisor
Caesar Entertainment
03.2024 - Current
EVS Assistant Manager
Wynn Resort
08.2022 - 02.2024
EVS Supervisor
Circa Hotel and Casino
01.2021 - 07.2022
Store Manager
Walgreens
08.2013 - 09.2020
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Nevada State College
High School -
Las Vegas High School
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