Emily Saunders
Winter Springs (Orlando),FL
Summary
Dynamic leader with a proven track record, enhancing customer satisfaction and loyalty through exceptional customer service and problem-solving skills. Excelled in training and mentoring, significantly reducing complaints by fostering teamwork. Skilled in Microsoft Office, demonstrating strong time management and decision-making abilities. Achieved cross-curricular project success at Aveda Florida, showcasing unparalleled team-building and leadership.
Overview
11
11
years of professional experience
Work History
Manager/Customer Service
M Salon & Spa
08.2014 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests through retail to resolve problems.
- Created schedule for all employees.
- Weekly inventory.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Educator
Aveda Florida
01.2009 - 06.2013
- Built relationships and communicated with parents to provide best learning environment for children.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Collaborated with adults to provide educational retail sales strategies to benefit their client needs.
- Developed and implemented engaging lesson plans to keep learner attention.
- Collaborated with colleagues to develop and revise curriculum, enhancing sales based learning experience.
Education
Cosmetology - Sales
Aveda Institute
Tallahassee, FLBusiness
Florida State University
Tallahassee, FLHigh School Diploma -
Winter Park High Schook
Winter Park, FL04.2005
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Team Building and Leadership
Timeline
Manager/Customer Service
M Salon & Spa
08.2014 - 01.2020
Educator
Aveda Florida
01.2009 - 06.2013
Cosmetology - Sales
Aveda Institute
Business
Florida State University
High School Diploma -
Winter Park High Schook