Emily Scherich
Wheeling
Summary
Project and program management leader driving multi-year initiatives across diverse teams. Specializes in optimizing operational efficiency and fostering collaboration among stakeholders, resulting in improved delivery timelines and enhanced project outcomes. Strong communicator and strategic thinker, dedicated to aligning organizational goals with actionable strategies.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior IT Project Manager
Humana/Brooksource
09.2021 - Current
- Manage complex, multi-year initiatives, driving delivery of business objectives across multiple workstreams, onshore/offshore teams while collaborating with business and technical partners to define program strategy, approach, and roadmap.
- Monitored and reported on scope, schedule, budget, and risks; took corrective action as needed and communicated clear status updates to stakeholders while fostering strong relationships at team, business, and executive levels.
- Led project teams in creating and maintaining project/program documentation to ensure standardization and compliance with PMO guidelines. Developed training guides and audit materials shared with PMO and project managers, coaching peers on best practices and serving as escalation point.
- Oversaw resource management for projects and served as subject matter expert and primary contact for ServiceNow project tracking and monitoring.
Senior Project Manager
Highmark/Celerity
07.2018 - 09.2021
- Managed large-scale enterprise transformation efforts by integrating people, process, and technology capabilities. Collaborated across all business domains to configure solutions, led major workstreams, was a trusted advisor and subject matter expert.
- Drove complex projects by developing requirements and process documentation, driving deliverables, ensuring operational readiness and change management. Built strong relationships, guided strategic direction, and developed junior professionals while consistently supporting the organization's mission and values.
Project Manager
UPMC
07.2017 - 07.2018
- Led high-priority, cross-functional projects by defining goals, value, and metrics; developed detailed plans, applied various project management methodologies such as agile and waterfall. Managed scope, schedule, budget, risks, and stakeholders to ensure successful delivery and measurable business value.
- Drove operational improvements through change management, issue resolution, process optimization, and collaborated across departments to integrate initiatives supporting the organizational strategy.
Manager, Medicare Support
The Health Plan
06.2016 - 07.2017
- Led project management and departmental operations, including staff management, training, policy and procedure development, and coordination of plan data for internal stakeholders and external partners. Supported several committees, website development, and maintained expert-level knowledge of Medicare Managed Care guidelines to ensure accuracy, regulatory compliance, and alignment across all materials and departmental functions.
- Directed end-to-end development, quality review, and distribution of Medicare member and marketing materials ensuring full compliance with CMS and state guidelines. Served as primary contact for external vendors.
Senior Medicare Materials and Project Coordinator
The Health Plan
06.2015 - 06.2016
- Led end-to-end project management for marketing and operational communications, coordinating resources for material creation, production, distribution, and implementation to meet project goals. Supported cross-functional committees, facilitated delivery of accurate plan data for external partners, and maintained awareness of Medicare bid processes and regulatory updates impacting material development.
- Applied in-depth knowledge of Medicare products to plan, research, develop, edit, and quality-review all required member and marketing communications, ensuring full compliance with CMS guidelines, model materials, and timelines. Managed formulary, step therapy, and prior authorization file formatting across multiple product lines and maintained the company's Medicare website.
Pharmacy Technician/Administrative Assistant
The Health Plan
05.2013 - 06.2015
- Delivered knowledgeable, courteous customer support across multiple lines of business, provided benefit verification, prior authorizations, troubleshot claims, appeals, and after-hour inquiries from members and providers. Documented all interactions per protocol, facilitated issue resolution, and functioned as a customer advocate while ensuring compliance with HIPPA and organizational policies.
- Supported pharmacy operations through eligibility and COBC report monitoring, claims data reconciliation, PBM system updates, and preparation of departmental materials. Coordinated provider assistance, staff scheduling, drug representative appointments, and training. Maintained the Director of Pharmacy's calendar and appointments.
Archaeologist
Archaeological Consultants of the Midwest
08.2002 - 12.2010
- Conducted fieldwork and project management, managed the WV office, researched properties and history that were in the project area to gather data, artifact cataloging, report writing, company website design and implementation.
Financial Services Consultant
WesBanco Bank, Inc.
07.2003 - 02.2006
- Opened new accounts, including IRAs, CDs, checking, and savings; provided customer service and resolved issues to enhance client satisfaction; trained employees on account procedures.
Education
MHA - Health Administration
Walden University
BA - Anthropology/Archaeology
The Ohio State University
Diploma of Pharmacy Technology -
Pharmacy Technician's University
Skills
- Enterprise program management
- Budget and portfolio management
- Risk management
- Change management
- Process Improvement
- Vendor management
- Executive stakeholder engagement
- Agile methodologies
- Cross-functional team leadership
- Resource management
- Problem solving
- Coaching and mentoring
- Effective communication
- PMO Leadership
Certification
- Project Management Certificate, Cornell University
- Prosci Certified Change Practitioner, Prosci
- SAFe 6 Lean Portfolio Manager, Scaled Agile, Inc.
- SAFe 6 AI-Empowered Agilist, Scaled Agile, Inc.
- SAFe 6 Release Train Engineer, Scaled Agile, Inc.
- SAFe 6 Scrum Master, Scaled Agile, Inc.
- SAFe 6 Product Owner/Product Manager, Scaled Agile, Inc.
- SAFe 6 Agilist, Scaled Agile, Inc.
- Professional Scrum Master (PSM I), Scrum.org
- Practitioner of Human-Centered Design, LUMA Institute
Volunteer Leadership
- Women's NRG, Member, 2022, Present
- GenUs NRG, Member, 2022, Present
- Women in Technology (WIT), Member, 2022, Present
- Women in Technology (WIT), Program Manager, 2023, 2024
Accomplishments
- Silver Star Award - June 2023, April 2024, August 2024
Timeline
Senior IT Project Manager
Humana/Brooksource
09.2021 - Current
Senior Project Manager
Highmark/Celerity
07.2018 - 09.2021
Project Manager
UPMC
07.2017 - 07.2018
Manager, Medicare Support
The Health Plan
06.2016 - 07.2017
Senior Medicare Materials and Project Coordinator
The Health Plan
06.2015 - 06.2016
Pharmacy Technician/Administrative Assistant
The Health Plan
05.2013 - 06.2015
Financial Services Consultant
WesBanco Bank, Inc.
07.2003 - 02.2006
Archaeologist
Archaeological Consultants of the Midwest
08.2002 - 12.2010
MHA - Health Administration
Walden University
BA - Anthropology/Archaeology
The Ohio State University
Diploma of Pharmacy Technology -
Pharmacy Technician's University