Emily Schlosser
Elk Grove Village,IL
Summary
Dynamic and reliable professional with exceptional customer service skills honed at Starbucks, Target. Proven ability to enhance customer experiences through personalized service and effective upselling. Strong multitasking and problem-solving abilities ensure efficient operations in high-pressure environments, fostering loyalty and satisfaction among patrons. Committed to maintaining cleanliness and quality standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Starbucks Barista
Target
Rosemont, IL
06.2023 - Current
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Handled equipment failures efficiently, ensuring continuous operations.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Designed personalized drink selections to elevate customer satisfaction.
- Increased sales by effectively pairing beverages with other items.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Crew Member
AMC Theatres
Schaumburg, IL
08.2021 - 06.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Elk Grove High School
Elk Grove Village, IL05.2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Cleanliness
- Exceptional customer service
- Reliable and dependable
- Multitasking Abilities
Certification
Public Safety Dispatcher from Harper College
Timeline
Starbucks Barista
Target
06.2023 - Current
Crew Member
AMC Theatres
08.2021 - 06.2023
Elk Grove High School