Emily Schnur
West Springfield ,MA
Summary
Dynamic and adaptable professional with a strong background in customer service at Longhorn Steakhouse. Proven ability to exceed expectations through effective multitasking and attention to detail. Skilled in conflict resolution and fostering teamwork, consistently creating a positive environment while maintaining high standards of cleanliness and organization.
Overview
7
7
years of professional experience
Work History
Server Assistant
Longhorn Steakhouse
West Springfield, MA
05.2021 - Current
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Group Leader
Boys and Girls Club of West Springfield
West Springfield, MA
01.2023 - 04.2024
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Implemented creative problem-solving techniques to address challenges faced while caring for multiple children simultaneously.
- Established daily routines to provide structure and predictability for children under care.
- Assisted with homework completion, reinforcing subject matter comprehension and academic success.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
Games Coordinator
Six Flags New England
Agawam, MA
04.2018 - 01.2019
- Ensured safety of participants by enforcing rules and guidelines during gameplay.
- Managed game set-up and breakdown, ensuring timely transitions between activities.
- Educated players about rules and strategies resulting increased skill levels and enhanced competition within games.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Answered guest questions to provide fun game experience.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
Education
Medical Assisting Certificate - Medical Assistant
Medcerts
04.2024
High School Diploma -
West Springfield High School
West Springfield, MA06.2021
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Customer service
- Flexible schedule
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Empathy
- Positive attitude
- Conflict resolution
Timeline
Group Leader
Boys and Girls Club of West Springfield
01.2023 - 04.2024
Server Assistant
Longhorn Steakhouse
05.2021 - Current
Games Coordinator
Six Flags New England
04.2018 - 01.2019
Medical Assisting Certificate - Medical Assistant
Medcerts
High School Diploma -
West Springfield High School