Emily Schultz
Hurlock,MD
Summary
Dynamic and dependable professional with extensive experience in customer service and team leadership at McDonald's. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in food preparation and cash handling, consistently achieving operational efficiency and fostering a collaborative work environment.
Overview
2025
2025
years of professional experience
Work History
Crew
Pizza Hut
North East, MD
04.2024 - 05.2024
- Prepared and assembled food orders according to customer specifications.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in inventory management, restocking supplies as needed.
- Operated kitchen equipment safely while adhering to food safety standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Adapted quickly to changing priorities in a fast-paced environment.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Waitress Trainee
Golden Corral Buffet and Grill
Elkton, MD
11.2022 - 12.2022
- Assisted in serving food and beverages to patrons in a fast-paced environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery and customer satisfaction.
- Adapted quickly to changing menus and daily specials, enhancing guest experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported team members during peak hours to maintain efficient service flow.
- Engaged with guests to build rapport, fostering a welcoming atmosphere for repeat visits.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
Crew Member
Mcdonalds
Elkton, MD
08.2019 - 12.2019
- Prepared food items according to safety standards and company guidelines.
- Collaborated with team members to ensure timely service during peak hours.
- Maintained cleanliness of workstations and dining areas, enhancing customer experience.
- Operated cash register, processing transactions efficiently and accurately.
- Monitored inventory levels, restocking supplies as needed for smooth operations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
Manager's Assistant
McDonald's
Denton, MD
09.2013 - 08.2018
- Coordinated staff schedules to optimize operational efficiency and ensure coverage during peak hours.
- Assisted in training new employees on procedures and customer service standards.
- Streamlined inventory management processes, reducing discrepancies and improving supply chain flow.
- Facilitated communication between management and crew, enhancing team collaboration and morale.
- Monitored daily sales reports to identify trends and recommend actionable strategies for improvement.
- Implemented quality assurance measures to maintain food safety compliance and service excellence standards.
- Streamlined office workflow by updating record-keeping systems making it easier to track progress on ongoing projects.
- Conducted comprehensive data analysis which helped identify areas for improvement within the division.
- Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
Manager
Popeyes Chicken
Easton, MD
2011 - 2013
- Led team in executing operational strategies to enhance customer service and satisfaction.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Trained staff on food safety protocols and efficient service techniques to improve compliance.
- Managed daily operational workflows, optimizing staffing levels during peak hours for efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Sonic
Fruitland, MD
11.2009 - 2011
- Implemented training programs that elevated employee performance and engagement within the team.
- Collaborated with upper management on strategic planning initiatives to drive sales growth.
- Monitored financial performance metrics, identifying areas for cost reduction and revenue enhancement.
- Developed action plans to address operational challenges, improving overall store performance and reliability.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Crew Member
Pelican Grille
Rehoboth Beach, DE
2007 - 2008
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Supported promotional initiatives by effectively communicating offers to customers.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Increased customer satisfaction with prompt and accurate order taking.
- Boosted repeat customer rates by providing friendly and engaging service.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
Education
Phlebotomist - Phlebotomist
Delaware Technical Community College
DESkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Cleaning and sanitizing
- Safe food handling
- Integrity and honesty
- Basic math
- Leadership qualities
- Food preparation
- Store opening and closing
- Crew leadership
- Cooking
- Housekeeping
- Point of sale operation
- Willingness to learn
- Dependable and cooperative
Timeline
Crew
Pizza Hut
04.2024 - 05.2024
Waitress Trainee
Golden Corral Buffet and Grill
11.2022 - 12.2022
Crew Member
Mcdonalds
08.2019 - 12.2019
Manager's Assistant
McDonald's
09.2013 - 08.2018
Manager
Sonic
11.2009 - 2011
Manager
Popeyes Chicken
2011 - 2013
Crew Member
Pelican Grille
2007 - 2008
Phlebotomist - Phlebotomist
Delaware Technical Community College